L2 Support Engineer – CDC / Kafka Support L2 Support Engineer – CDC / Kafka Support Experience-[...]

Hoonartek; Mumbai; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Hoonartek is seeking a Production Support & Monitoring specialist in Mumbai to provide L2 support for a 24x5 enterprise CDC platform. You will monitor Debezium connectors, Kafka components, and data pipelines, ensuring data integrity and timely issue resolution.

You will analyze incidents, validate CDC configurations across Oracle, MSSQL, MySQL, and Salesforce integrations, and coordinate with cross-functional teams during outages. Strong SQL and monitoring tool experience are required.

Qualifications

• L2 production support for a CDC platform operating in a 24x5 shift model.
• Strong diagnostic and incident handling for data replication pipelines.
• Proficient in validating end-to-end data movement across sources and Kafka topics.

Responsibilities

• Monitor Debezium connectors, Kafka brokers, Connect clusters, and data pipelines.
• Identify issues before SLA breaches through proactive monitoring.
• Perform RCA and document findings for major incidents.

Skills

Apache Kafka & Kafka Connect

Debezium CDC

SQL

Tools

Prometheus

Grafana

Control Center

Splunk

ELK

ServiceNow

Jira

GCP

BigQuery

Job description

Job Description

Production Support & Monitoring

• Provide L2 support for enterprise CDC platform operating in a 24x5 shift model.
• Monitor Debezium connectors, Kafka brokers, Kafka Connect clusters, and data replication pipelines.
• Perform proactive monitoring of CDC jobs and identify potential issues before SLA breach.
• Track connector health, lag, replication latency, throughput, and error rates.
• Validate end‑to‑end data movement between source systems and Kafka topics.
• Analyze and resolve production incidents related to CDC pipelines.
• Investigate connector failures, replication issues, Kafka consumer lag, and message delivery problems.
• Perform root cause analysis (RCA) and document findings.
• Coordinate with application, database, infrastructure, and cloud teams during major incidents.
• Ensure adherence to incident, problem, and change management processes.
• Monitor Kafka clusters, topics, partitions, brokers, and consumer groups.
• Support deployment, restart, and recovery activities for Debezium connectors.
• Troubleshoot snapshot failures, schema evolution issues, offset management, and connector rebalancing.
• Validate CDC configurations for Oracle, SQL Server, MySQL, and Salesforce integrations.
• Support Kafka Connect and Confluent ecosystem components.

Operational Excellence

• Execute daily platform health checks and readiness assessments.
• Maintain operational runbooks, support documentation, and troubleshooting guides.
• Participate in change implementation, release validation, and production deployments.
• Work closely with L3 engineering teams for complex issue resolution.
• Ensure adherence to defined SLAs and operational KPIs.

Primary Skills (Mandatory)

• Strong hands‑on experience with Apache Kafka and Kafka Connect.
• Experience supporting Debezium CDC connectors in production environments.
• Good understanding of Oracle CDC, MSSQL CDC, MySQL CDC.
• Knowledge of Kafka topics, partitions, replication factors, consumer groups and offset management, Kafka cluster monitoring and troubleshooting, connector lifecycle management.
• Strong SQL skills for data validation and issue investigation.

Monitoring & Support Tools

• Experience with operational monitoring tools such as Prometheus, Grafana, Control Center, Splunk, ELK, or equivalent.
• Log analysis and troubleshooting experience.
• Understanding of alerting, ticketing, and ITSM platforms (ServiceNow, Jira, etc.).
• Exposure to Google Cloud Platform (GCP).
• Experience with BigQuery.
• Familiarity with high‑availability and distributed system architectures.