L2 OpenShift / Datacenter Support Engineer

Rebit; Nagpur District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Rebit in Nagpur, India, seeks an L2 OpenShift support engineer for datacenter operations. You will troubleshoot OpenShift 4.x, Kubernetes 1.29+, and middleware, perform root-cause analysis, patch management, and coordinate with L3/OEM/SI teams to ensure platform availability and stability.

You will handle 24x7 monitoring, incident resolution, drive capacity planning, and contribute to DR activities, while mentoring L1 staff and maintaining SLA compliance.

Qualifications

• Hands-on experience on Red Hat OpenShift (4.x)/Kubernetes (1.29+)
• Strong communication and coordination skills
• ITIL-based incident, problem and change management
• Basic networking concepts – TCP/IP, DNS, HTTP/HTTPS, OSI model, VLAN, Subnets, sftp

Responsibilities

• Perform 24×7 monitoring of OpenShift/Kubernetes clusters and ensure uptime
• Identify abnormal resource consumption and take corrective measures
• Escalate complex issues to L3 teams within SLA
• Immediate reporting to L3 in case of critical issues
• Perform cluster administration and root-cause analysis
• Understand deployment plans and perform capacity planning
• Perform user management and configuration management
• Ensure cluster upgrades/patching are performed regularly
• Backups/restores of clusters as required
• Mentor L1 to ensure SLA adherence
• Discuss SLA reports weekly
• Participate in DR activities from plan to execution

Skills

OpenShift administration

Kubernetes

ITIL

Networking basics

SLA & on-call

Education

BE/B.Tech in Computer Science and Information Technology

Tools

IBM MQ

ELK Stack

Kafka

Apache HTTP Server

API Gateway

Job description

Nagpur, Maharashtra, India

5 - 8 Years

Employee

Job Description

JOB DESCRIPTION

Experience: 5-8 yearsDatacenter / Kubernetes / OpenShift support

Shift: 24×7 rotational shiftsupport, including night shifts and on-call support as required

Location: [Nagpur]

Job Summary

We are looking for an L2 OpenShift support engineerin Datacenter responsible for troubleshooting, incident managementresolution of OpenShift (4.x) and Kubernetes (1.29) and associated middlewareplatform. The role will handle complex L2 issues, perform root-cause analysis,patch management, coordinate with L3/OEM /SI teams, and ensure platformavailability, and stability.

Key Responsibilities

• Perform 24×7 monitoring of OpenShift/Kubernetesclusters and ensure its up and running.
• Identify abnormal resource consumption and takecorrective measures.
• Escalate complex issues to L3 teams and otherstakeholders within defined SLA.
• Immediate reporting to L3 in case of any criticalissue like severity 1 and major business impact.
• Perform cluster administration and troubleshooting ofOpenShift/Kubernetes clusters and identify the root cause of incidents andcreate the report.
• Understand application deployment plans and performcapacity planning
• Perform user management and configuration management.
• Ensure cluster upgrades/patching are done on regularbasis.
• Backups/Restore of cluster wherever required.
• Perform corrective actions and coordinate with L3teams for complex platform issues.
• Mentor and guide L1 to ensure smooth operations withinSLAs.
• Discuss SLA report with L3 on weekly basis.
• Participate in DR activities from plan to executionand maintain learnings.

2. Cluster Operations & Lifecycle Management

• Support OpenShift cluster upgrades, patching andmaintenance activities.
• Manage and troubleshoot Cluster Operators and platformcomponents.
• Ensure security compliances are maintained.

Required Technical Skills

Mandatory

• Hands-on experience on Red Hat OpenShift (4.x)/Kubernetes. (1.29 and above)
• Good communication and coordination skills.
• ITIL-based Practices in Incident, Problem and ChangeManagement.
• Basic networking concepts – TCP/IP, DNS, HTTP/HTTPS,OSI model, Vlan, Subnets, sftp

Proficiency in administering one or more enterprisemiddleware stack

• IBM MQ.
• ELK Stack
• Kafka
• Apache HTTP based Webserver
• API Gateway

Good to Have

• Knowledge of OpenShift ACM and ACS
• Prometheus and Grafana.
• Networking, load balancers and enterprise securityconcepts.
• Automation/scripting using Shell, Python or Ansible.
• Understanding of vulnerability management and securityremediation.
• Ability to independently handle P1/P2 incidents andcomplex production issues.

Qualification

• B.E/B.Tech in Computer Science and InformationTechnology