L1 OpenShift / Datacenter Support Engineer

Rebit

Nagpur District

On-site

INR 400,000 - 700,000

Full time

13 days ago

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Job summary

Rebit in Nagpur, India, is seeking an L1 OpenShift support engineer responsible for monitoring, incident handling and initial troubleshooting of OpenShift/Kubernetes infrastructure and associated platform components.

You will work closely with L2/L3 teams to ensure high availability, stability and smooth operation of the platform, participate in 24x7 on-call support and handover with detailed activity logs.

Qualifications

Hands-on OpenShift (4.x)/Kubernetes experience.
Strong communication and troubleshooting skills.
Basic networking knowledge (TCP/IP, DNS, HTTP/HTTPS).
Experience administering middleware stack: IBM MQ, Vault, ELK, Kafka, API Gateway, Apache HTTP.

Responsibilities

Perform 24x7 monitoring of OpenShift/Kubernetes clusters and ensure uptime.
Monitor cluster health, master/control-plane and worker nodes.
Identify abnormal resource usage and capacity issues.
Escalate complex issues to L2/L3 teams within SLA.
Handle incidents and service requests per procedures.
Maintain incident documentation and escalation records.
Participate in on-call support.

Skills

OpenShift/Kubernetes

Communication skills

Troubleshooting

Networking basics

Education

BE/B.Tech in Computer Science/IT

Tools

IBM MQ

HashiCorp Vault

ELK Stack

Kafka

Apache HTTP Server

API Gateway

Job description

Nagpur, Maharashtra, India

3 - 5 Years

Employee

Job Description

JOB DESCRIPTION

Experience: 3 –4 yearsin Datacenter and Kubernetes / OpenShift support

Shift: 24×7 rotational shiftsupport, including night shifts and on‑call support as required

Location: [Nagpur]

Job Summary

We are looking for an L1 OpenShift support Engineer inDatacenter responsible for monitoring, operational support, incident handlingand initial troubleshooting of OpenShift/Kubernetes infrastructure andassociated platform components. The candidate will work closely with L2/L3teams and cross‑functional infrastructure teams to ensure high availability,stability and smooth operation of the platform.

Key Responsibilities

Perform 24×7 monitoring of OpenShift/Kubernetesclusters and ensure its up and running.
Monitor cluster health, cluster status,master/control‑plane and worker nodes.
Monitor node availability, resource utilization andcluster capacity.
Monitor storage/PVCs, cluster operators and otherOpenShift components.
Identify abnormal resource consumption andcapacity‑related alerts.
Perform initial troubleshooting of cluster andapplication infrastructure issues.
Escalate complex issues to L2/L3 teams within definedSLA.
Immediate reporting in case of any alert.
Maintain handover muster with detailed information ofactivities performed.
Assist L2/L3 for patch management
Monitor infrastructure and OpenShift alerts throughmonitoring tools.
Perform initial troubleshooting and impact assessmentof alerts.
Handle incidents and service requests as per definedoperational procedures.
Manage incident/service request lifecycle fromidentification to closure.
Maintain proper incident documentation and escalationrecords.
Participate in on‑call support whenever required.

3. Infrastructure Monitoring

Monitor CPU and memory utilization at cluster andnamespace level
Report under or over utilization of applicationresources
Monitor node health and availability
Monitor storage and PVC utilization.
Monitor cluster capacity and infrastructureavailability.
Monitor network/connectivity‑related alerts andOpenShift cluster operators.
Identify potential capacity issues and proactivelyescalate them.

Required Technical Skills

Mandatory

Hands‑on experience on Red Hat OpenShift (4.x)/Kubernetes. (1.29 and above)
Good communication and coordination skills.
Good troubleshooting and analytical skills.
Basic networking concepts – TCP/IP, DNS, HTTP/HTTPS,OSI model ,Vlan, Subnets, sftp

Proficiency in administering one or more enterprise middleware stack