Kyndryl Solutions Private Limited Looking for Customer Service Representative – Service Desk De[...]

Kyndryl Solutions Private Limited; Gurugram District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading technology services company in Gurugram is seeking a Technical Support Associate to provide client-facing support and troubleshoot technical issues. The ideal candidate will have a Bachelor’s degree and 0 to 2 years of experience in technical support. You will advise clients on product usage and solve problems efficiently. This role offers opportunities for career development within a diverse and inclusive environment.

Qualifications

• 0 to 2 years of experience in a technical support role.
• Ability to handle various tasks with changing priorities.
• Effective troubleshooting and problem determination skills.

Responsibilities

• Advise clients on a range of products and services.
• Resolve customer problems by performing technical support tasks.
• Identify root causes of issues and implement creative solutions.

Skills

Customer issue resolution

Problem-solving skills

Time management

Technical support experience

Hardware identification

Education

Bachelor’s Degree

Tools

Outlook

Notes

Job description

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.

Your Role and Responsibilities

Advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes, they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.

Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.

Required Technical and Professional Expertise

• Candidate should have 0 to 2 Years of experience.
• Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently to achieve effective and efficient results.
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements.
• Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Experience

Basic experience in Technical Support Level 1.

Required Education

Bachelor’s Degree.

Diversity and Inclusion

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.

Kyndryl is an equal opportunities employer and welcomes applications from all qualified candidates.