KYC Team Manager, Amazon Pay

Order/Partner Operation Specialist, GS S&O - ProServe Operations - Global Operations Center

Amazon Web Services is seeking a Order Partner Specialist to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in operation across the countries in the APJ & EMEA that we support and drive high-impact, scalable solutions ultimately accelerating our enterprise customer’s journey to the cloud.

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model.

The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with Order-To-Cash (OTC) experience, strong relationship skills, experience in process enhancements across functions and geographies, and a pursuit for improvement. This individual must have a proven record of delivering, problem solving skills, financial process and system knowledge, and a passion for customer experience.

Key job responsibilities

1. Own the setup for all Project accounting for Professional Services ensure complete and accurate project and assignment set up in project accounting system consistent with the contract statement of work for all projects, while adhering to SLAs.
2. Collaborate with sales leadership, sales operations, revenue operations, and legal on the setup and approval process of ProServe engagements while demonstrating a sound understanding of the business.
3. Deep knowledge of sales operations tools used on a regular basis including applications such as CRM, BI and billing systems, where appropriate. Provides input and consultation to business operations and sales team to ensure understanding and consistency.
4. Able to dive deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of project and assignment setup.
5. Has a working knowledge of the data available or needed by the wider business for more complex or comparative analysis. Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
6. Prepares and presents formal and informal presentations for business stakeholders.

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

1. 3 years of experience reviewing Professional Services project agreements.
2. 3 years of experience in Financial Force Professional Services Automation (PSA) or other CRM with inputting, extracting and analyzing data.
3. 3 years of experience working in a horizontal or matrixed business.

PREFERRED QUALIFICATIONS

1. Experience with SalesForce (SFDC) and Business Intelligence (BI)
2. Thrive in a fast-paced environment where continuous innovation is desired
3. History of teamwork and willingness to roll up one’s sleeves to get the job done
4. Experience with understanding complex process flows and driving process improvements
5. Strong verbal and written communication skills

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.