KYC Operations Analyst 2 (Maker/Checker)

Citibank (Switzerland) AG; Mumbai; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Mumbai seeks an intermediate KYC Operations Analyst 2 to support AML monitoring, governance, oversight and regulatory reporting. You will manage KYC records, ensure SLA adherence, coordinate with Compliance and local teams, and drive process improvements while maintaining high-quality PEQR results.

Ideal candidates have 2–4 years in banking/compliance, strong English, and a proactive, team-oriented mindset.

Qualifications

• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
• 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• Good command of reading and writing English; attention to detail and responsibility.

Responsibilities

• Execute and complete KYC records assigned to the pod and perform quality control.
• Check all KYC records within defined SLA and capture rejection reasons in the workflow.
• Meet daily with makers to discuss WIP KYC records and provide feedback.
• Coordinate with Compliance and Quality teams to drive improvements.
• Maintain 90% PEQR score monthly and ensure documentation is up to date.
• Escalate issues to RM Supervisor, Compliance, and Operations Head as needed.
• Liaise with Local Compliance to identify new local requirements.

Skills

AI concepts

AI opportunities

Analytical skills

Time management

Attention to detail

Communication skills

Stakeholder management

Process improvements

Teamwork

Adaptability

ACAMS

Education

University degree

Tools

Workflow tool

Job description

## KYC Operations Analyst 2 (Maker/Checker)Applyremote type: Hybridlocations: Mumbai Maharashtra Indiatime type: Full timeposted on: Posted Todayjob requisition id: 26977894The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. **Responsibilities:*** Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records* Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool* Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records* Acts as expediter for chasing up 1st level escalations within the KYC Ops organization* Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary* Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected* Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary* Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time* Conduct calibration sessions to standardize knowledge across Checkers* Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements* Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month* Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times* As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements* Monitor and track KYC documentation completion to ensure minimal past dues**Skills:*** Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.* The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.* Strong analytical skills and time management skills, excellent attention to details* Excellent written and verbal communication skills and aptitude in communicating with senior management* Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications* Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness* Ability to work well under pressure and tight time frames* Pro-active, flexible, have good organizational skills and must be team player.* Ability to work in a dynamic environment**Knowledge/Experience:*** 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.* Good command of reading and writing English.* Good PC skills with ability to pick up new software systems.* Co-operative, proactive with high sense of responsibility & teamwork* Ability to work under pressure and in a volatile environment* Attention to details with high accuracy in work; Strive for process improvement.* Display the ability to prioritize effectively to meet routine processing deadlines* Flexible enough to work as per Business timings.* ACAMS certified (an advantage)**Qualifications:*** University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.#LI-NC2