KYC Operations Analyst 2 - C10 - MUMBAI

Citigroup; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Citigroup is seeking a KYC Operations Analyst 2 (Maker/Checker) to execute and QC KYC Records, meet daily WIP targets, and support process improvements. You will collaborate with Compliance, Quality, and senior stakeholders to maintain quality and timely service.

The role requires 2–4 years in banking/KYC, strong English, and the ability to work under pressure. ACAMS is a plus, and a university degree is preferred.

Qualifications

• 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• ACAMS certification is an advantage.
• Good command of reading and writing English.
• Co-operative, proactive with high sense of responsibility & teamwork.
• Ability to work under pressure and in a volatile environment.
• Display the ability to prioritize effectively to meet routine processing deadlines.

Responsibilities

• Execute and complete KYC Records assigned to the pod and ensure quality control.
• Check all assigned KYC records within SLA and capture rejection reasons.
• Meet makers daily to discuss WIP KYC records and provide constructive feedback.
• Act as expediter for first level escalations within KYC Ops.
• Coordinate with relationship teams to ensure timely service delivery.
• Monitor workflow database to confirm timely completion of KYC activities.
• Resolve performance or quality issues and escalate when needed.
• Identify and resolve execution risks and escalate to RM Supervisor or Compliance as required.
• Conduct calibration sessions to standardize knowledge across checkers.
• Incorporate feedback from Compliance and Quality teams to drive improvements.
• Review post-execution quality reviews to maintain target PEQR.
• Keep KYC workflow tool up to date with accurate status and commentary.
• Coordinate with Local Compliance on new or changing local requirements.
• Track KYC documentation completion and minimize past dues.

Skills

Analytical skills

Time management

Attention to detail

Communication

Stakeholder management

Process improvement

Team player

Education

University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law

Job description

KYC Operations Analyst 2 (Maker/Checker)

Our people make all the difference in our success.

Responsibilities

• Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
• Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
• Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
• Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
• Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
• Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
• Resolve any issues in performance or in quality of KYC records and elevate to Team Lead / Operations Head wherever necessary
• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
• Conduct calibration sessions to standardize knowledge across Checkers
• Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
• Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
• As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
• Monitor and track KYC documentation completion to ensure minimal past dues

Skills

• Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
• The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
• Strong analytical skills and time management skills, excellent attention to details
• Excellent written and verbal communication skills and aptitude in communicating with senior management
• Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
• Demonstrated effectiveness process management - in particular target setting, prioritization and operational effectiveness
• Ability to work well under pressure and tight time frames
• Pro-active, flexible, have good organizational skills and must be team player.
• Ability to work in a dynamic environment

Knowledge/Experience

• 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• Good command of reading and writing English.
• Good PC skills with ability to pick up new software systems.
• Co-operative, proactive with high sense of responsibility & teamwork
• Ability to work under pressure and in a volatile environment
• Attention to details with high accuracy in work; Strive for process improvement.
• Display the ability to prioritize effectively to meet routine processing deadlines
• Flexible enough to work as per Business timings.
• ACAMS certified (an advantage)

Qualifications

University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.

#LI-NC2

Time Type :Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Job Level

Job Level :C10

Job Family Group

Job Family Group: Operations - Services