KYC Operations Analyst 2 - C10 - MUMBAI

Citigroup Inc.; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Citigroup Inc. in Mumbai is seeking an intermediate-level KYC Operations Analyst 2 to support AML monitoring, governance, oversight, and regulatory reporting in coordination with Compliance and Control.

The role focuses on developing and managing Citi's internal KYC program and ensuring timely completion of KYC records. The ideal candidate has 2-4 years of experience, strong English communication, and a proactive, detail-oriented mindset.

Qualifications

• 2-4 years of work experience in AML/KYC or related fields.
• Basic understanding of banking policies and compliance requirements.
• ACAMS certification is an advantage.
• Strong English reading/writing skills.

Responsibilities

• Execute KYC Records assigned to the pod and quality control of the completed KYC Records.
• Check all assigned KYC records within defined SLA and capture rejection reasons in the workflow tool.
• Meet maker on daily basis to discuss WIP KYC records and provide feedback to improve quality.
• Act as expediter for chasing up 1st level escalations within the KYC Ops organization.
• Ensure relationship/coverage team gets the expected service within timelines and facilitate calls when needed.

Skills

AI concepts

Analytical skills

Time management

Communication skills

Stakeholder collaboration

Process improvement

Attention to detail

Education

University degree in Business/Finance/Engineering

Job description

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
• Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
• Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
• Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
• Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
• Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
• Resolve any issues in performance or in quality of KYC records and escalated to Team Lead / Operations Head wherever necessary
• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
• Conduct calibration sessions to standardize knowledge across Checkers
• Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
• Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
• As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
• Monitor and track KYC documentation completion to ensure minimal past dues

Knowledge/Experience:

• 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• Good command of reading and writing English.
• Good PC skills with ability to pick up new software systems.
• Co-operative, proactive with high sense of responsibility & teamwork
• Ability to work under pressure and in a volatile environment
• Attention to details with high accuracy in work; Strive for process improvement.
• Display the ability to prioritize effectively to meet routine processing deadlines
• Flexible enough to work as per Business timings.
• ACAMS certified (an advantage)

Qualifications:

• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.

Skills:

• Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
• The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
• Strong analytical skills and time management skills, excellent attention to details
• Excellent written and verbal communication skills and aptitude in communicating with senior management
• Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
• Demonstrated effectiveness process management - in particular target setting, prioritization and operational effectiveness
• Ability to work well under pressure and tight time frames
• Pro-active, flexible, have good organizational skills and must be team player.
• Ability to work in a dynamic environment

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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