KYC Data and Metrics

Citigroup; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Citi is hiring an intermediate KYC Operations Intmd Analyst to support AML monitoring, governance, oversight and regulatory reporting. You will drive a dedicated internal KYC program, analyze large data sets, and develop MI dashboards for senior management.

You will collaborate with Compliance, Risk and Business teams to deliver timely metrics, automation opportunities, and data-driven insights. A strong data mindset and regulatory awareness are essential for success in this role.

Qualifications

• Bachelor’s degree in a relevant field.
• 5–7 years in data analytics, MIS reporting, KYC/AML, or financial services.
• Strong analytical and problem-solving skills.
• Advanced Excel with Pivot Tables and Power Query.
• SQL for data extraction and analysis.

Responsibilities

• Produce daily, weekly, and monthly KYC operational reports and scorecards.
• Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities.
• Develop and maintain MI dashboards and KPI reporting.
• Perform data reconciliation and quality checks to ensure reporting accuracy.
• Provide actionable insights to senior management through data-driven analysis.
• Define and monitor KPIs and service level metrics across KYC processes.
• Track productivity, capacity, cycle times, aging, and quality metrics.
• Prepare metrics packs and executive summaries for governance forums.
• Conduct root cause analysis for metric variances and performance gaps.
• Identify opportunities to automate recurring reports and data processes.
• Use Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency.
• Collaborate with Operations, Technology, and Data teams to enhance reporting capabilities.
• Support implementation of new reporting solutions and dashboards.
• Ensure compliance with data governance policies and reporting standards.
• Support audits and regulatory requests related to KYC metrics.
• Validate data sources and monitor data quality issues.
• Present findings to managers and senior leadership.
• Respond to ad-hoc data requests within agreed timelines.

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

Education

Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline

Tools

Excel

SQL

Power BI

Tableau

KNIME

Alteryx

Python

Job description

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Key Responsibilities

Data Analysis & Reporting

• Produce daily, weekly, and monthly KYC operational reports and scorecards.
• Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities.
• Develop and maintain management information (MI) dashboards and KPI reporting.
• Perform data reconciliation and quality checks to ensure reporting accuracy.
• Provide actionable insights to senior management through data-driven analysis.

Metrics Management

• Define, calculate, and monitor key performance indicators (KPIs) and service level metrics.
• Track productivity, capacity, cycle times, aging, and quality metrics across KYC processes.
• Support governance forums by preparing metrics packs and executive summaries.
• Conduct root cause analysis for metric variances and performance gaps.

Automation & Process Improvement

• Identify opportunities to automate recurring reports and data processes.
• Utilize tools such as Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency.
• Partner with Operations, Technology, and Data teams to enhance reporting capabilities.
• Support implementation of new reporting solutions and dashboards.

Data Governance & Controls

• Ensure compliance with data governance policies and reporting standards.
• Maintain documentation of reporting methodologies and data definitions.
• Support audit, regulatory, and compliance requests related to KYC metrics.
• Validate data sources and monitor data quality issues.

Stakeholder Management

• Collaborate with KYC Operations, Compliance, Risk, and Business teams.
• Present findings and recommendations to managers and senior leadership.
• Respond to ad-hoc data requests and business inquiries within agreed timelines.
• Serve as a subject matter expert for KYC operational metrics and reporting.

Required Qualifications

• Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline.
• 5-7 years of experience in data analytics, MIS reporting, KYC operations, AML, or financial services.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills (Pivot Tables, Power Query, complex formulas).
• Experience with SQL for data extraction and analysis.
• Strong attention to detail and data quality.

Preferred Qualifications

• Experience in KYC, AML, Financial Crimes, Client Onboarding, or Compliance Operations.
• Knowledge of banking regulations and KYC lifecycle management.
• Experience with Power BI, Tableau, KNIME, Alteryx, Python, or other analytics tools.
• Exposure to automation and process improvement initiatives.
• Understanding of data governance and risk management practices.

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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