KYC Client Facing Analyst

IG Group; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IG Group in Bengaluru is seeking a KYC Client Facing Analyst to support know-your-customer and client onboarding for our digital trading platform. You will proactively contact clients to move their application through verification, while maintaining high standards of compliance and customer service.

The role emphasizes AML/KYC practices, risk awareness, and collaboration with stakeholders. Ideal candidates will have strong communication, attention to detail, and the ability to adapt to

Qualifications

• Excellent interpersonal and communication skills and enthusiasm when speaking to new clients.
• 1+ year of AML/KYC experience in financial services.
• Understanding of end-to-end KYC and client onboarding processes.
• Strong risk awareness across Operational, Compliance, Business and Reputational areas.
• Experience onboarding across different client types.
• Familiarity with AML concepts.

Responsibilities

• Bring process knowledge to identify exceptions in retail and institutional account openings.
• Act as a SPOC for inquiries from different stakeholders.
• Provide training to new joiners and mentor peers until proficient.
• Assist in delivering process trainings to stakeholders.
• Stay up-to-date with regulatory, policy and procedural requirements and implement updates.
• Proactively create incidents and escalate system/process issues as needed.
• Adhere to targets, KPIs, SLAs, productivity and quality standards.
• Perform quality checks on time and provide feedback.
• Work with internal/external audit teams when required.
• Identify potential risks and process gaps.

Skills

Interpersonal skills

Client communication

AML/KYC experience

End-to-end KYC process

Risk awareness

Client onboarding

Regulatory knowledge

Job description

Job Title

KYC Client Facing Analyst

Job Summary

This role is part of our KYC (Know Your Customer) team -- they are responsible for understanding more about people who want to trade on our platform using digital services like identity verification. You will proactively contact clients to help move them through the application process to become a live client.

Responsibilities

• Bring your process knowledge in identifying exceptions in all types of retail and institutional account opening processes.


• Act as a SPOC for any inquiries from different stakeholders.


• Provide training to new joiners and act as a buddy until they are up in the learning curve.


• Assist in providing process trainings to different stakeholders.


• Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates.


• Being proactive in creating incidents and escalating system/process issues while keeping the management informed.


• Adhere to agreed targets, KPIs, SLAs, productivity and quality standards consistently.


• Perform quality check analysis on time and provide feedback.


• Work closely with internal/external audit teams when necessary.


• Identify potential risks and process gaps.

What you'll need for this role

Key Qualification Requirements:

• Ability to demonstrate excellent interpersonal and communication skills, and adopting an enthusiastic approach when speaking to new clients


• Minimum 1 year of experience performing AML/KYC activities in the financial services industry


• Understanding of the end-to-end KYC and client on-boarding processes


• Strong Risk awareness (incl. Operational, Compliance, Business and Reputational)


• Experience of on boarding across different client types


• Familiarity with AML

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.