Specialist customer care Support

Barclays; Chennai; On-site; INR 600,000 - 850,000; Full time

Job summary

A leading banking institution in Chennai seeks a Specialist Customer Care Support to enhance client services and operational tasks. You will manage customer inquiries, ensure adherence to risk controls, and support complex needs. The ideal candidate will have extensive KYC and AML experience, excellent communication skills, and the ability to work collaboratively. This full-time position offers a dynamic role in a reputable organization.

Qualifications

• Experience in KYC compliance and customer service in banking.
• Ability to handle complex customer inquiries efficiently.
• Strong analytical skills to identify areas for improvement.

Responsibilities

• Support customer service through chat, email, and phone.
• Resolve complex customer inquiries related to banking products.
• Collaborate with internal teams to enhance customer care processes.

Skills

Extensive experience in corporate and investment banking KYC

Proven expertise in AML KYC

CDD (Customer Due Diligence)

EDD (Enhanced Due Diligence)

Financial crime knowledge

Periodic reviews

Job description

Join to apply for the Specialist customer care Support role at Barclays

Step into a role of Specialist Customer Care Support at Barclays, where you’ll take responsibility for client service and operational execution tasks. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

Overview

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests.

Key Skills and Qualifications

• Extensive experience in corporate and investment banking KYC
• Proven expertise in AML KYC
• CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), financial crime
• Periodic reviews

Location

This role is based in Chennai.

Accountabilities

• Support the provision of customer service through various communication channels including chat, email and phone.
• Support the execution of customer service requirements to resolve more complex customer needs, requests and inquiries.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Banking and Financial Services