Redington is hiring for Kubernetes Specialist for Bangalore location.
Role Overview
The AWS Cloud & DevOps L3 Support Engineer will be responsible for managing, supporting, and optimizing customer cloud environments under a managed services model. The role involves handling critical incidents, performing root cause analysis, ensuring platform availability, driving automation, supporting CI/CD pipelines, and implementing cloud operational best practices.
Key Responsibilities
- Provide L3 support for AWS cloud environments in an SLA-driven managed services model.
- Troubleshoot complex issues across:
- EC2, Auto Scaling
- VPC, Subnets, Route Tables, NAT Gateway
- Load Balancers
- RDS / Aurora / DynamoDB
- Storage services (S3, EFS)
- Handle P1/P2 incidents, escalations, and customer communication.
- Perform Root Cause Analysis (RCA) and ensure CAPA implementation.
- Manage and maintain:
- Monitoring & alerting
- Backup & Disaster Recovery
- System performance and availability
- Implement infrastructure automation using:
- Terraform / CloudFormation
- Shell / Python scripting
- Support and maintain DevOps and CI/CD processes:
- Jenkins / GitHub / GitLab / Azure DevOps
- Build and deployment pipelines
- Infrastructure-as-Code (IaC)
- Work on containerization and orchestration technologies:
- Drive FinOps initiatives:
- Cost optimization
- Rightsizing (EC2, RDS)
- Reserved Instances / Savings Plans
- Ensure cloud security & compliance:
- IAM policies and least privilege access
- Security Groups / NACLs
- Patch management
- Remediation of security findings (Inspector, GuardDuty)
- Collaborate with DevOps, application, database, and security teams.
- Maintain technical documentation, SOPs, and operational runbooks.
Required Skills
- Strong hands-on experience in Amazon Web Services (AWS).
- Expertise in:
- EC2, VPC, Load Balancers
- RDS / database troubleshooting
- CloudWatch (logs, metrics, alarms)
- S3, IAM, Route53
- Strong Linux/Windows administration skills.
- Experience with:
- CI/CD tools (Jenkins, Git, GitHub/GitLab)
- Terraform / CloudFormation
- Docker and Kubernetes (basic to intermediate)
- Incident management tools (ServiceNow/Jira)
- Good understanding of:
- Networking (TCP/IP, DNS, Firewall)
- Cloud security best practices
- DevOps methodologies and automation concepts
Preferred Skills
- AWS Certifications:
- AWS Solutions Architect Associate/Professional
- AWS SysOps Administrator
- AWS DevOps Engineer Certification
- Experience with:
- Kubernetes (EKS)
- Multi-cloud environments (Azure/GCP)
- Monitoring tools (Prometheus, Grafana, ELK)
- AIOps / automation tools
Soft Skills
- Strong troubleshooting and analytical skills
- Excellent communication and customer handling skills
- Ability to handle high-severity incidents under pressure
- Stakeholder management and coordination skills
- Strong ownership and proactive approach
Experience
- 5+ years of experience in AWS support, cloud operations, or DevOps support environments.
Work Environment
- Managed Services SLA-driven support model
- 24x7 rotational shifts
- Customer-facing role
Key Deliverables
- SLA adherence (Incident response & resolution)
- RCA & CAPA closure
- Platform uptime & availability
- Security compliance
- CI/CD stability and automation improvements
- Cost optimization and operational efficiency
Business Context
- Support enterprise and partner customers across cloud environments.
- Work closely with OEMs, cloud providers, and partners.
- Ensure high customer satisfaction, operational excellence, and service delivery quality.
- Enable scalable cloud operations, automation, and continuous improvement across customer accounts.
About Redington:
Redington Limited is one of the worlds leading technology ecosystem orchestrators; a Fortune 500ranked enterprise, Redington helps businesses bridge the gap between Innovation and real-world impact, across regions, industries and emerging technologies. Guided by our Unlock Next philosophy, we enable companies; and people; to move forward with speed, confidence, and purpose.
As a global organization listed on Indias premier exchanges (NSE: REDINGTON; BSE: 532805), we operate at the intersection of Technology, Innovation, and Market transformation. Our portfolio spans IT/ITeS, Telecom, Lifestyle, 3D Printing, Digital Printing, and Solar; delivering end-to-end solutions that touch every part of the tech value chain, from distribution to deployment.
Thanks & Regards,
Team HR