Kotak Mahindra Bank Hiring(assistant Manager)inbound Officer(on-roll)

Kotak Mahindra Bank; Mumbai; On-site; INR 200,880 - 267,840; Full time

Benefits offered by this job

Incentives up to ₹5,000 per month

Shift rotation flexibility

Direct employment with Kotak Mahindra Bank

Job summary

Kotak Mahindra Bank is looking for dynamic individuals to fill the position of Inbound Officer Kotak 811 in Mumbai. This role involves handling inbound customer queries and identifying cross-selling opportunities, ensuring a high-quality customer experience.

The ideal candidate should have a graduate degree and excellent spoken English skills. Compensation includes an annual CTC of up to ₹3,70,000 based on performance, with monthly incentives.

Qualifications

• Graduate degree is mandatory.
• Age limit of 20 to 30 years.
• Excellent spoken English skills required.

Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Resolve customer queries related to banking products and services.
• Identify and execute cross-selling opportunities.

Skills

Excellent spoken English skills

Customer service orientation

Cross-selling abilities

Education

Graduate (mandatory)

Job description

Job Description

Company: Kotak Mahindra Bank

Job Title: Inbound Officer Kotak 811

Location: Wagle Estate

Payroll: Direct employment with Kotak Mahindra Bank

Job Summary

We are looking for dynamic and customer-focused individuals for the role of Inbound Officer Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.

Key Responsibilities

• Handle inbound customer calls efficiently and professionally
• Resolve customer queries related to banking products and services
• Deliver high-quality customer service (approx. 75% of role)
• Identify and execute cross-selling opportunities (approx. 25% of role)
• Maintain call quality and productivity standards (100-150 calls per day)
• Achieve individual and team targets

Eligibility Criteria

• Education: Graduate (mandatory)
• Age Limit: 20 to 30 years
• Communication: Excellent spoken English skills
• Employment Gap: Not more than 6 months

Compensation & Benefits

• CTC: Up to 3,70,000 per annum (based on interview performance)
• In-hand Salary: Approx. 18,000/month (entry level) to 24,000/month (experienced candidates)
• Incentives: Up to 5,000 per month
• Payroll: Direct employment with Kotak Mahindra Bank

Work Schedule

• Shift Timing: Between 8:00 AM and 8:00 PM (any 9-hour rotational shift)
• Weekly Offs: First 6 months: 4 rotational offs per month; After confirmation (6 months): 6 rotational offs per month

Location Details

• Work location: Wagle Estate, Thane

Job Classification

• Industry: BPM / BPO
• Functional Area / Department: Customer Success, Service & Operations
• Role Category: Customer Success, Service & Operations - Other
• Role: Customer Service
• Employment Type: Full time

Contact Details

• Company: Kotak Mahindra Bank
• Location(s): Mumbai
• Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.