Konecranes Off Campus Drive 2025 for Trainee

Developer Publish; Pune City; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

An innovative company is seeking a Trainee to join its Digital Services team in Pune. This role offers a unique opportunity to support cutting-edge digital solutions that enhance customer operations and ensure machinery uptime. As a Trainee, you will assist both external and internal customers, troubleshoot support cases, and manage service requests. You'll gain invaluable experience in IT operations and support while working alongside a talented team dedicated to making operations safer and more efficient. If you're eager to learn and make an impact in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Knowledge of ITIL and ITSM tools is essential for this role.
• Strong analytical and problem-solving skills are required.
• Good communication skills in English are necessary.

Responsibilities

• Assist customers with crane and lifting equipment web portals.
• Troubleshoot support cases and manage incidents through ServiceNow.
• Create knowledge articles and coordinate with various teams.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service Attitude

Good Communication Skills

Basic Understanding of Databases

Knowledge of ITIL and ITSM Tools

Computer Networking Skills

Willingness to Learn

Education

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Information Technology

Tools

ServiceNow

Job description

Konecranes is looking for a Trainee to join its Digital Services team in Pune, India. Your responsibilities will include assisting both external and internal customers on crane and lifting equipment web portals, troubleshooting support cases, managing incidents and service requests through ServiceNow, creating knowledge articles, and coordinating with various teams to ensure smooth operations. This role provides an opportunity to work on cutting-edge digital solutions that improve customer operations by maintaining machinery uptime and availability.

Konecranes Off Campus Drive 2025 for Trainee

Company Name: Konecranes
Job Role: Trainee, Digital Services AMS
Job Type: Full Time
Job Location: Pune/ Hybrid
Education: BE/ B.Tech
Career Level: 0 – 1 Years
Salary: Not Mentioned
Company Website: www.konecranes.com

Job Description

Our Digital Services team is now looking for a Trainee to join our group of IoT Application Maintenance Support specialists. Digital Services AMS Trainee is someone who will work together to support Konecranes Digital Services, which will enable our end customers to run their operations safely, environmentally friendly and with high productivity, helping them keep our machines running with high uptime and availability. We will train you to be able to take responsibility in making sure our services and operations run smoothly.

Your key tasks and responsibilities include:

• Providing support for our external as well as internal customers on crane and lifting equipment web portals
• Administration, troubleshooting support cases reported by digital service users
• Handle incidents, service requests and cases reported in ServiceNow
• Creation of knowledge articles based on issue troubleshooting
• Coordination with other application support teams, development teams, business stakeholders and customers
• Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, Problem management, etc. are met

The team and the organization you will join:
We at Konecranes Technologies organization are responsible for common core lifting components and concepts used in product designs, digital solutions that make our products smarter, and IT services that we use to run our harmonized and integrated business processes. The expertise of our people is wide; from IPR and Innovation Management, through Research, Design, Analytics and AI, all the way to IT Service Management.

The Digital Services AMS is part of the larger Digital Platform Development unit, responsible for the support of Konecranes Industrial Internet Platform as well as Digital solutions that serve both our customers and business processes. Konecranes Industrial Internet connects, gathers, analyses, and presents data from Konecranes built equipment and from the global field service IT system. Our Digital solutions include a multitude of web and mobile applications all built on latest software engineering solutions and address the key needs of our customers and businesses.

Qualifications

What you should bring:
To succeed in this position, you are expected to have:

• Knowledge about ITIL and ITSM tool(s)
• Basic understanding of database & queries
• Analytical and problem-solving skills
• Customer service attitude / Customer centric communication approach
• Good communication skills (English) – Verbal, Written
• Good knowledge of computer networking and/or system testing skills
• Suitable education or degree (Bachelor’s degree in Computer Engineering/Information Technology)
• 0-1 Years in relevant field (IT Operations and Support)
• Willingness to learn
• Awareness of ISO 14001 & 45001 Standards