KMC Solutions Looking for TECHNICAL SUPPORT FIRST LEVEL at Andaman and Nicobar Islands

KMC Solutions; Andaman and Nicobar Islands; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a forward-thinking company as a Tech Support Specialist, where your expertise in Windows and Linux systems will shine. This role focuses on resolving customer technical issues efficiently, ensuring high satisfaction through quality service. You'll engage with clients through telephone support, analyze errors, and assist with data imports. Your contributions will directly impact the customer experience, making this a rewarding opportunity. If you're passionate about technology and customer service, this position is perfect for you, offering a chance to grow in a dynamic environment.

Qualifications

• Completed IT training with at least 2 years of experience in Tech Support.
• Good knowledge of Windows, Linux, SQL, and MS Office.

Responsibilities

• Provide telephone support and error analysis for technical issues.
• Assist with data imports and address technical malfunctions.
• Create and review knowledge articles for the database.

Skills

Windows operating systems

Linux

SQL queries

Database systems

MS Office (Excel, Outlook)

English (written and spoken, level B2)

Education

Completed training in IT profession

2 years of professional experience

Job description

Functional Overview

Tech Support is responsible for all questions relating to technical issues of using the LN Software.

The team’s objective is to solve customer issues as soon as possible and to achieve high customer satisfaction by delivering high service quality.

Duties and Responsibilities

1. Taking enquiries via telephone
2. Processing the mailbox [e-mail]
3. Qualification of new enquiries
4. Telephone support and error analysis (time required approx. 15-20 minutes)
5. Assisting with questions and problems related to data imports from all interfaces into the LucaNet.Financial Warehouse as well as from the LucaNet.Financial Warehouse into the company codes
6. Addressing technical malfunctions of the LucaNet.Financial OLAP Server, LucaNet.Financial Client, and LucaNet.Auto Task Client
7. Creation of articles for the knowledge database
8. Review and correction of knowledge articles
9. Handing over requests to the 2nd level
10. Briefing new colleagues on the job

Minimum Competencies

Professional Skills

1. Good knowledge of Windows operating systems and Linux
2. Basic knowledge of using SQL queries
3. Basic knowledge of database systems
4. Basic knowledge of written and spoken English (level B2)
5. Good knowledge of MS Office software, particularly MS Excel and MS Outlook

Soft Skills

1. Good communication skills
2. Good level of service and customer orientation
3. Independence and initiative
4. Sense of responsibility
5. Quick comprehension and high willingness to learn

Minimum Qualifications

Experience (apprenticeship/work experience): Completed training in an IT profession (IT specialist for application development, IT merchant, information and telecommunication systems electronics technician) or comparable training and at least two years of professional experience, at least one year of which in the Tech Support and/or Operational Services area.

KMC Work Location: KMC SITE OR OTHER BUSINESS LOCATIONS AS MAY BE INSTRUCTED BY KMC SOLUTIONS FROM TIME TO TIME

Location: N/A

Date Posted: 2023-01-30

Hiring Organization: KMC Solutions | XTN-0639158

Career Category: Client Services / Account Management