Key account manager- Oncology- Bangalore

Takeda; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Takeda seeks an experienced Key Account Manager - Oncology in Bengaluru to lead cross-functional account plans, grow revenue and market share, and tailor engagement to customer needs within the Indian market. You will manage stakeholders, apply omnichannel strategies and leverage CRM/analytics to drive measurable outcomes.

The role requires deep oncology knowledge, strong negotiation and account-planning skills, and the ability to operate with autonomy while ensuring compliance and patient focus.

Qualifications

• Bachelor's degree in life sciences, business or a related field (Master's/MBA desirable).
• Pharmaceutical/specialty sales or key account management experience. Prior experience in Oncology/Hematology sales preferred.
• Proven ability to lead through influence and orchestrate cross-functional teams without formal authority.
• Strong knowledge of the relevant therapeutic area and the local key accounts/territory assigned.
• Account planning, negotiation, analytical, omnichannel and CRM skills.
• Fluency in the local language and good command of English; full compliance and ethical mindset.

Responsibilities

• Build integrated account plans aligned to brand and access strategies; set clear objectives, KPIs and regular review cycles.
• Develop deep account and stakeholder maps; identify decision pathways and influence points across the ecosystem.
• Track performance, risks and opportunities; adjust tactics dynamically and lead the account team to deliver outcomes.
• Conduct peer-to-peer-like engagements with HCPs to align on shared objectives.
• Uncover underlying customer motivations; capture them accurately in CRM and tailor interactions.
• Demonstrate resilience and persistence to overcome access barriers with busy specialists who have competitor relationships.
• Tailor content, cadence and channel to each HCP's preferences, deploying the optimal mix of face-to-face, real-time virtual and omnichannel tactics.
• Use CRM and AI-enabled tools to prioritize accounts, plan interactions and produce measurable engagement/outcome reports.
• Capture and share field insights; translate them into next-best-actions and account strategy updates.
• Leverage dashboards and analytics to refine targeting and resource allocation.

Skills

Account planning

Negotiation

Omnichannel engagement

CRM

Analytics

Stakeholder management

English proficiency

Education

Bachelor's degree in life sciences, business or related field

Master's/MBA desirable

Tools

CRM systems

Analytics dashboards

Job description

Job Description

Role: - Key Account Manager - Oncology

Location: - Begaluru

OBJECTIVES / PURPOSE

• Lead and orchestrate a cross-functional account team to deliver the Key account plan.
• Grow revenue and market share and meet or exceed targets of Takeda oncology portfolio in assigned key accounts by tailoring resources and engagement to a deep understanding of customer needs and local context.
• Maintain expert-level disease/therapy, product, competitor and ecosystem knowledge; capture and share insights and flex channels to maximize customer engagement.
• Act as a budget holder, making sound business decisions that benefit patients and the company while adhering to all applicable codes, laws and internal policies.

SCOPE

• Financial: Revenue/budget accountability as applicable to the role.
• Leadership / People: Individual contributor; leads cross-functional/account teams without formal line authority. Direct reports: 0.
• Geographic scope: Regional - Intercontinental; India/Bengaluru

ACCOUNTABILITIES

• Build integrated account plans aligned to brand and access strategies; set clear objectives, KPIs and regular review cycles.
• Develop deep account and stakeholder maps; identify decision pathways and influence points across the ecosystem.
• Track performance, risks and opportunities; adjust tactics dynamically and lead the account team to deliver outcomes.
• Conduct peer-to-peer-like engagements with HCPs (including balanced scientific discussions) to align on shared objectives.
• Uncover underlying customer motivations; capture them accurately in CRM and use them to tailor subsequent interactions and content.
• Demonstrate resilience, assertiveness and persistence to overcome access barriers with busy specialists who have long-standing competitor relationships.
• Question entrenched treatment norms and highlight unmet needs using patient-centric storytelling that differentiates the brand and drives consideration.
• Proactively tailor content, cadence and channel to each HCP's preferences, deploying the optimal mix of face-to-face, real-time virtual and omnichannel tactics.
• Use CRM and AI-enabled tools to prioritize accounts, plan interactions and adapt quickly based on data; produce measurable engagement/outcome reports.
• Systematically capture, structure and share field insights; translate them into next-best-actions and account strategy updates.
• Leverage dashboards and analytics to refine targeting, optimize resource allocation and focus on the highest-value opportunities.
• Single point of accountability for orchestrating the cross-functional account team without formal line authority.
• Combines commercial acumen, scientific credibility and customer insight to differentiate Takeda in competitive specialty markets.
• Acts as a budget holder, balancing patient benefit, business value and compliance in every decision.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

Solid, experienced commercial and account-management expertise, with strong knowledge of Oncology/Hematology, the local healthcare and reimbursement system, and Takeda's products, competitors and the customer ecosystem. Applies omnichannel engagement, CRM and analytics to drive performance.

Leadership

Demonstrates strong self-leadership and leads through influence and example, guiding cross-functional and account partners toward shared goals without formal authority. Supports less-experienced colleagues and adapts positively to change. Lives and role-models Takeda's six culture pillars (Patient-Centric, People-Minded, Respectful & Collaborative, Decision Effectiveness, Performance Culture and Enterprise Orientation).

Decision-making and Autonomy

Works with autonomy within established guidelines; makes and is accountable for decisions within own territory / account scope that affect account and customer outcomes. Applies Takeda's decision framework, balancing Patient, Trust, Reputation and Business priorities, and understands decision roles (Decide / Advise / Inform). Debates then commits, decides with the information available and acts with speed while staying within risk and compliance boundaries.

Interaction

Extensive internal collaboration with Medical, Market Access, Marketing and Compliance, and external engagement with HCPs, key accounts and decision-makers across the ecosystem.

Innovation

Applies solid scientific and technical knowledge, shares field insights and takes sensible, compliant risks to improve engagement and outcomes. Uses CRM, data, digital tools and AI to prioritise and personalise interactions.

Complexity

Operates in a competitive specialty environment with evolving access conditions, multiple stakeholders and cultural considerations across the relevant geography.

Performance Culture

Sets ambitious personal goals, takes ownership of results, works with pace and delivers measurable outcomes for patients and the business.

Enterprise Orientation

Collaborates across functions and geographies, shares insights and best practice, and supports enterprise success beyond own territory.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

• Bachelor's degree in life sciences, business or a related field (Master's/MBA desirable).
• Pharmaceutical/specialty sales or key account management experience. Prior experience in Oncology/Hematology sales preferred.
• Proven ability to lead through influence and orchestrate cross-functional teams without formal authority.
• Strong knowledge of the relevant therapeutic area and the local key accounts/territory assigned.
• Account planning, negotiation, analytical, omnichannel and CRM skills.
• Fluency in the local language and good command of English; full compliance and ethical mindset.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time