Key Account Manager

IND - 2025 Takeda Biopharmaceuticals India Private Limited; Mumbai; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

IND - 2025 Takeda Biopharmaceuticals India Private Limited in Mumbai seeks a Key Account Management, Principal Analyst to strengthen client relationships, retain current accounts, and expand business opportunities. You will plan strategies, ensure high-quality service, and resolve issues to keep clients satisfied.

The role involves engaging with clients to understand requirements, preparing proposals and quotations, and guiding junior staff while managing projects with limited supervision.

Qualifications

• Experience in key account management and client retention.
• Ability to engage clients and prepare proposals and quotations.
• Ability to manage projects independently with limited supervision.
• Experience coaching junior staff.
• Strong communication and interpersonal skills.
• Familiarity with Salesforce and sales processes.

Responsibilities

• Plan and strategise to retain and expand current customer relationships.
• Ensure high-quality customer service and resolve issues to retain current clients.
• Engage with clients to identify their business requirements and prepare proposals and quotations.
• Manage projects and processes independently with limited supervision.
• Coach and review the work of lower-level professionals.
• Occasionally lead small project teams and provide informal guidance to junior staff.
• Analyze situations and data, exercising judgment within established procedures.

Skills

Forecasting basics

Presentations

Sales strategy

Business development

Communication

Salesforce basics

Time management

Self-motivation

Organizational skills

Relationship building

Tools

Salesforce

CRM tools

Quotations tools

Job description

Job Profile Summary

Key Account Management, Principal Analyst

About the role

The Key Account Management, Principal Analyst is responsible for retaining and strengthening client relationships. This role involves planning and strategizing to retain and expand current customer relationships, ensuring high-quality customer service, and resolving issues to retain clients. By engaging with clients and understanding their business requirements, this role contributes to Takeda's mission.

How you will contribute

• Plan and strategise to retain and expand current customer relationships
• Ensure high-quality customer service and resolve issues to retain current clients
• Engage with clients to identify their business requirements and prepare proposals and quotations
• Manage projects and processes independently with limited supervision
• Coach and review the work of lower-level professionals
• Occasionally lead small project teams and provide informal guidance to junior staff
• Analyze situations and data, exercising judgment within established procedures

Skills and qualifications

• Applies basic forecasting techniques with guidance, developing a practical understanding of key concepts
• Creates and delivers basic presentations, learning to engage audiences effectively with some guidance
• Utilises foundational sales strategies in simple situations, gaining practical sales management experience
• Understands and applies basic business development principles in controlled environments with supervision
• Communicates effectively with ongoing supervision, building interpersonal skills
• Operates basic Salesforce features, performing simple tasks with guidance
• Manages time effectively in straightforward situations, developing time management skills with coaching
• Demonstrates self-motivation with regular encouragement, understanding basic motivational principles
• Organises and prioritises tasks with ongoing coaching, developing organisational skills
• Maintains professional composure and politeness with guidance, learning to handle duties effectively
• Applies understanding of organisational operations and market dynamics in familiar business situations with support
• Builds and maintains relationships, requiring guidance to engage effectively

As a senior professional, you're adept at solving a range of moderate scope and complexity problems, occasionally referring to policies and practices for guidance. Your work involves analyzing situations and data, exercising judgment within established procedures, and fostering productive relationships internally and externally. You possess solid knowledge of industry practices and contribute to departmental projects and goals, often engaging in frequent internal and external interactions. You may occasionally lead small project teams and provide informal guidance to junior staff, all while working with minimal guidance yourself.

Locations

Mumbai, India

Worker Type

Employee

Worker Sub-Type

Regular Time

Time Type

Full time

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

Takeda is an equal opportunity employer.