Key Account Executive (Customer Success)

PadCare; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

PadCare, headquartered in Mumbai, is seeking a driven Key Accounts Associate to support corporate account management within India’s first menstrual hygiene ecosystem. You will collaborate with senior KAMs to ensure service delivery, client communication, and reporting for PadCare's corporate accounts.

Ideal candidates hold a related bachelor's degree and have 0–2 years in client servicing or B2B roles. Freshers are welcome; Mumbai-based candidates are non-negotiable, with strong communication

Qualifications

• Bachelor's degree in Business Administration, Sustainability, Operations, or related field.
• Freshers welcome; 0-2 years in client servicing or related B2B role is a plus.
• Based in Mumbai or willing to work from Mumbai (non-negotiable).
• Strong written and verbal communication skills.

Responsibilities

• Assist in day-to-day relationships with corporate accounts; act as contact point for queries.
• Track service performance at client sites and flag deviations to the KAM.
• Support scheduling and preparation for client meetings and QBRs; draft client communications.
• Maintain account records, trackers, and dashboards in CRM/tools; support ESG reporting needs.

Skills

Communication

Office/Sheets

Data reporting

B2B client servicing

Team collaboration

Education

Bachelor's degree in Business/related field

Tools

HubSpot/Zoho CRM

Job description

At PadCare, we’re on a mission to make hygiene sustainable. Founded in 2018, we have developed India’s first patented sanitary napkin recycling technology—PadCareX.

But we’re not just solving a waste problem, we’re building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watch?v=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Role overview & Key responsibilities:

PadCare is looking for a driven and detail-oriented Key Accounts Associate to join our Customer Success team in Mumbai.

This is opportunity is designed to give you hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. You'll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCare's corporate accounts.

Account Support & Service Coordination:

• Assist in managing day‑to‑day relationships with assigned corporate accounts, acting as a support point of contact for

client queries and requests.

• Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.

Client Communication & Relationship Building

• Support scheduling and preparation for client meetings, check‑ins, and quarterly business reviews (QBRs).

• Draft client‑facing communication, follow‑ups, and meeting notes under guidance from senior team members.

• Help maintain strong day‑to‑day rapport with on‑ground client stakeholders such as Admin and Facility teams.

Reporting & Documentation

• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.

• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.

• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.

Cross‑Functional Collaboration

• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.

• Share client feedback with internal teams to contribute to service and process improvements.

What we're looking for:

• Bachelor's degree in Business Administration, Sustainability, Operations, or a related field

• Freshers welcome; 0 -2 years of experience in client servicing, account management, or a related B2B role is a plus

• Based in Mumbai or willing to work from Mumbai (non‑negotiable)

• Strong written and verbal communication skills

• Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required

• Comfortable working with spreadsheets, basic reporting tools, and client‑facing communication

• Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer‑First, Innovation.

• MS Office / Google Workspace — Sheets, Docs, Slides for tracking and reporting

• CRM Tools — exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)

• Basic data handling — comfortable working with spreadsheets and simple reports

Work Mode: Full‑time; based in Mumbai

• Compensation: Competitive salary in line with industry standards
• Growth Path: A clear growth trajectory toward Key Account Manager and beyond, within PadCare's Customer Success team. Direct exposure to senior corporate stakeholders and real impact on client satisfaction and sustainability outcomes atscale.
• Purpose With Impact: Join a mission‑driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers' dignity.
• Eco‑Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
• Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
• Grow With Us: We’re a fast‑gowing, venture‑backed startup offering real opportunities to scale your career as we scale our impact.
• A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day.