Customer Success Renewals Associate

PadCare Labs Pvt. Ltd.; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

PadCare Labs Pvt. Ltd. in Pune is seeking a Customer Success Renewals Executive to manage contract renewals, maintain client satisfaction, and ensure seamless continuity of services.

You will own the renewals lifecycle, coordinate with sales, finance, and operations, and drive timely communications. This growth‑oriented role supports PadCare’s mission to recycle sanitary waste and empower women while expanding globally.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related field.
• 1–2 years of experience in client servicing, account management, or renewals.
• Strong communication and relationship management skills.
• Proficiency in Microsoft Office, Excel, and CRM tools.
• Highly organized with a proactive and detail-oriented approach.
• Ability to multitask and work under tight deadlines in a fast-paced environment.
• A customer-first mindset with a problem-solving attitude
• Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Responsibilities

• Own the renewals lifecycle for assigned clients – from initial outreach to closure.
• Track and monitor upcoming contract expiries using CRM and internal tools.
• Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
• Send timely renewal communication and follow-ups via emails, calls, and meetings.
• Address client queries, concerns, or escalations related to the renewal process.
• Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
• Maintain accurate and up-to-date records of renewal statuses and forecasts.
• Identify opportunities for service upsell or cross-sell during renewal conversations.
• Provide inputs for client retention strategies based on feedback and insights.

Skills

Communication

CRM experience

MS Office/Excel

Organizational skills

Multitasking

Customer-first

Education

Bachelor’s degree in Business or related field

Tools

CRM software

Job description

At PadCare, we’re on a mission to make hygiene sustainable. Founded in 2018, we have developed India’s first patented sanitary napkin recycling technology—PadCareX.

But we’re not just solving a waste problem, we’re building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Job Description

Role overview & Key responsibilities:

As a Customer Success Renewals Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.

Key Responsibilities

• Own the renewals lifecycle for assigned clients – from initial outreach to closure.
  
• Track and monitor upcoming contract expiries using CRM and internal tools.
  
• Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
  
• Send timely renewal communication and follow-ups via emails, calls, and meetings.
  
• Address client queries, concerns, or escalations related to the renewal process.
  
• Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
  
• Maintain accurate and up-to-date records of renewal statuses and forecasts.
  
• Identify opportunities for service upsell or cross-sell during renewal conversations.
  
• Provide inputs for client retention strategies based on feedback and insights.
  

Requirements

What we're looking for:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• 1–2 years of experience in client servicing, account management, or renewals .
• Strong communication and relationship management skills.
• Proficiency in Microsoft Office, Excel, and CRM tools.
• Highly organized with a proactive and detail-oriented approach.
• Ability to multitask and work under tight deadlines in a fast-paced environment.
• A customer-first mindset with a problem-solving attitude
• Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Work Mode: Full-time; based in Pune

• Compensation: Competitive salary in line with industry standards.
  
• Growth Path: Opportunity to scale into Customer Success Lead and beyond as PadCare expands globally.
  
• Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers' dignity.
  
• Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
  
• Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
  
• Grow With Us: We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
  
• A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day