KOL Engagement Specialist

Astellas Pharma; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Astellas Pharma Bengaluru is seeking a KEE Solutions Specialist to support contracting and payments for HCPs and KEEs at congresses and events, ensuring compliance and timely processing within a global matrix organization.

You will handle day-to-day tasks, enter engagements in VEM, and collaborate with cross-functional teams to deliver prioritized outcomes while embracing Agile methods and continuous improvement.

Qualifications

• Experience with Veeva Event Management (VEM).
• Strong understanding of pharma compliance.
• Excellent communication skills.
• High attention to detail.
• Ability to multitask under pressure.
• Ability to influence and engage stakeholders.
• Experience promoting best practice and knowledge sharing.
• Ability to work in a global matrix organization.

Responsibilities

• Facilitate contracting and payment of HCPs and KEEs through congresses, events and related interactions.
• Enter engagement details into Veeva Event Management (VEM).
• Complete contract templates and raise POs.
• Raise POs and ensure timely payment processing.
• Monitor centralized inbox and respond; escalate issues as needed.
• Manage multiple events with tight deadlines.
• Ensure all documentation is uploaded accurately.
• Book HCP/KEE travel per compliance requirements.
• Partner with Enablement Leads and other teams; identify gaps and solutions.
• Support improvement strategies and lead-contributor roles for business needs.

Skills

Pharma compliance

Communication

Attention to detail

Multitasking under pressure

Stakeholder influence

Knowledge sharing

Global matrix organization

Understanding of Agile

Tools

Veeva Event Management (VEM)

Job description

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com (https://www.astellas.com/en) .

Are you driven to make a real difference in the lives of patients? We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren\'t afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose And Scope

The KEE Solutions Specialist is a member of the Customer Engagement Excellence (CEE) team within the Value Delivery organization. CEE supports capabilities across Value Delivery—including Commercial, Market Access, and Medical Affairs—while ensuring that the integrity and independence of Medical Affairs is maintained.

This role contributes to activities aligned with the Congress & Events Process and Operations Chapter. As a Chapter Member, the individual delivers day‑to‑day tasks within their assigned Value Team, working on prioritized objectives and collaborating cross‑functionally to resolve business challenges.

The Chapter Lead supports the individual’s capability development through coaching and guidance within the Agile model.

Value Team Delivery

• Execute day‑to‑day tasks aligned with the Value Team’s mandate and business objectives.
• Support the Value Team Lead in delivering strategic priorities.
• Apply subject‑matter expertise to address specific business challenges and deliver measurable outcomes.
• Collaborate with cross‑functional stakeholders to advance prioritized deliverables

Area specific Responsibility & Accountability

In this role, you will be responsible for facilitating the contracting and payment of HCPs and KEEs through key engagements at congresses, events and other interactions such as funding and grants.

Activities May Include

• Participating in concept meetings as required.
• Entering engagement details into Veeva Event Management (VEM).
• Completing contract templates.
• Raising POs and ensuring timely payment processing.
• Monitoring and responding to the central inbox.
• Escalating issues appropriately.
• Managing multiple events with tight deadlines.
• Ensuring all documentation is uploaded correctly.
• Booking HCP/KEE travel per compliance requirements.
• Partnering with Enablement Leads and other teams.
• Identifying support gaps and solutions.
• Supporting improvement strategies.
• Other such customer data/congress and event support activities necessary to successfully execute business requirements eg lead capture reconciliation.

Continuous Improvement

Identify opportunities to enhance processes and contribute to initiatives that improve team effectiveness and efficiency.

Skill Development And Learning

Engage in ongoing professional development supported by the Chapter Lead.

Compliance And Best Practices

Adhere to all relevant standards, policies, and best practices.

Agile Ways Of Working

Apply Agile principles, participate in ceremonies, and promote collaboration, flexibility, and responsiveness to change.

Skills And Knowledge

• Experience with Veeva Event Management (VEM).
• Strong understanding of pharma compliance.
• Excellent communication skills.
• High attention to detail.
• Ability to multitask under pressure.
• Ability to influence and engage stakeholders.
• Experience promoting best practice and knowledge sharing.
• Ability to work in a global matrix organization.

Preferred Qualifications

• Understanding global functions within enterprise strategy.
• Experience in global or cross‑regional roles.
• Highly coachable and growth‑

Working Environment

At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility

What awaits you at Astellas?

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients\' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you\'ll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Values: Innovation, Integrity and Impact sit at the heart of what we do.

Behaviors: We come together as ‘One Astellas’, working with courage and a sense of urgency. We are outcome focused and consistently take accountability for our personal contribution.

Category PlatformX

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans