KC - CrossOrg Coordinator

Kimberly-Clark; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kimberly-Clark in Pune, India, is seeking an HR Associate to support managers and employees across the lifecycle. You will coordinate HR requests, ensure proper approvals, documentation, and compliance, and work with HR Operations and specialist teams to resolve cases from request to closure.

The role requires a Bachelor's in HR or related field and 3–5 years in HR Operations or Shared Services, with proficiency in Workday and ServiceNow, strong judgment, and excellent communication.

Qualifications

• Bachelor’s degree in HR, Business Administration, or a related field.
• 3–5 years of experience in HR Operations, HR Shared Services, or similarly process-driven admin function.
• Experience with HRIS platforms such as Workday and case management tools such as ServiceNow.
• Understanding of employee data confidentiality, data privacy, compliance, and audit requirements.

Responsibilities

• Execute HR and administrative system transactions on behalf of managers, ensuring approvals and documentation are in place.
• Interpret requests, identify the HR process, and route transactions or cases appropriately.
• Coordinate with Compensation, Benefits, Talent Acquisition, Mobility, Finance Ops, and IT to resolve requests.
• Review requests for completeness and seek missing information before processing.
• Manage a high volume of HR cases and follow up with stakeholders until resolution.
• Maintain audit-ready documentation for all transactions under delegated authority.
• Safeguard sensitive employee information and ensure compliance with privacy requirements.
• Identify non-standard or complex cases and escalate to the process owner.
• Identify recurring gaps and risks and share feedback with process owners.
• Support process improvements and cross-functional initiatives to enhance manager/employee experience.
• Provide professional and timely customer service to managers, employees, and partners.

Skills

Judgement

Problem solving

Attention to detail

Communication skills

Education

Bachelor’s degree in HR/Business Admin

Tools

Workday

ServiceNow

Job description

About You

In this professional role, based in Pune, you’ll support managers and employees by coordinating HR requests and transactions across the employee lifecycle. As an HR Associate, you will help ensure requests are properly authorized, accurately documented, compliant, and progressed through the correct process.

You will work closely with HR Operations, specialist teams, and other functions to resolve cases from request to closure. Strong judgment, attention to detail, clear communication, confidentiality, and a customer service mindset are critical to success in this role.

Job responsibilities include:

• Execute HR and administrative system transactions on behalf of managers, ensuring required approvals and documentation are in place.

• Interpret manager and employee requests, identify the correct HR process, and route transactions or cases appropriately.

• Coordinate with specialist teams including Compensation, Benefits, Talent Acquisition, Mobility, Finance Operations, and IT to resolve requests.

• Review requests for completeness, consistency, and clarity, and proactively seek additional information before processing.

• Manage a high volume of HR cases and follow up with stakeholders until resolution.

• Maintain accurate, complete, and audit-ready documentation for all transactions completed under delegated authority.

• Safeguard sensitive and confidential employee information and follow applicable data privacy and compliance requirements.

• Identify non-standard or complex cases and elevate them to the appropriate process owner.

• Identify recurring process gaps, operational risks, and system limitations, and share feedback with process owners.

• Support process improvements and cross-functional initiatives that enhance manager and employee experience.

• Provide professional and timely customer service to managers, employees, and partner teams.

• Support HR integration and People Solutions activities as required.

To succeed in this role, you will need the following qualifications:

Required Qualifications

• This is a fixed-term contract lasting 18–24 months, with the shift running from 1:00PM to 10:00PM IST.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 3-5 years of experience in HR Operations, HR Shared Services, or a similarly process-driven administrative function.

• Fundamental understanding of HR practices and end-to-end employee lifecycle processes.

• Working knowledge of HRIS platforms such as Workday and case management tools such as ServiceNow.

• Strong judgment, problem-solving ability, and attention to detail.

• Ability to manage multiple cross-functional requests with consistency, accuracy, and discretion.

• Clear written and verbal communication skills, including the ability to coordinate across teams and levels.

• Understanding of employee data confidentiality, data privacy, compliance, and audit requirements.

Preferred Qualifications

• Experience working in a Global Business Services or HR Shared Services environment.

• Exposure to global HR operations and collaboration across different organizational cultures.

• Experience coordinating with HR Centers of Excellence and non-HR partner functions.

• Ability to identify process gaps, risks, and opportunities for continuous improvement.

• Experience supporting HR transformation, integration, or People Solutions activities.

Led by Purpose. Driven by You.

To Be Considered

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

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