Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)

Tieto; Mohali; Presencial; INR 180 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Career development

Mentorship program

Diversity-friendly workplace

Resumo da oferta

Tieto in Mohali, India is hiring an entry-level Service Desk L1 Engineer to be the first point of contact for customers seeking IT support. You will provide initial troubleshooting for hardware, software, and networking issues while maintaining documentation and contributing to knowledge base articles.

Responsibilities include logging tickets, assisting with password resets, and escalating complex problems to L2/L3. A fast-paced environment with mentorship and hands-on training is offered.

Qualificações

• Bachelor's degree or equivalent (B.Sc, BCA, BA)
• Basic hardware, software, and networking knowledge
• Strong communication and problem-solving skills
• Customer-service mindset

Responsabilidades

• First Point of Contact: serve as initial contact for technical assistance via phone, email or Self Ticket
• Troubleshooting: identify, diagnose, and resolve basic technical issues
• Ticket Management: log and track incidents in the ticketing system with detailed documentation
• User Support: assist users with password resets and basic application support
• Escalation: escalate complex issues to L2/L3 and ensure timely follow-up
• Knowledge Base: contribute to internal knowledge base articles and guides
• Customer Service: maintain a positive, professional demeanor
• Team Collaboration: work with IT team for efficient resolution and process improvement

Conhecimentos

Basic IT skills

Communication skills

Customer service

Problem solving

Formação académica

BSc / BCA / BA

Descrição da oferta de emprego

Job Description

We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.

Key Responsibilities

• First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
• Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
• Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
• User Support: Assist users with password resets, account unlocks, and basic application support.
• Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
• Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
• Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
• Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.

Qualifications

• Education: ( B,sc, BCA ,B.A)
• Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
• Customer Service: A customer-centric mindset with a passion for helping others.
• Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Team Player: A collaborative team player with a willingness to learn and grow.

Preferred Qualifications

• Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.
• Internship Experience: Prior internship or practical experience in an IT support role is advantageous.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• A supportive and inclusive work environment
• Hands-on training and mentorship from experienced IT professionals

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation.Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto