Junior QA Executive – Development, Client Support & Maintenance

ExtrusionERP; Khordha; On-site; INR 300,000 - 420,000; Full time

Job summary

ExtrusionERP is seeking a proactive Junior QA Executive to support software development and client support. You will act as the primary contact for clients, document their requirements, assist in testing, and coordinate with the development team to resolve issues.

The role emphasizes strong communication, client handling, and meticulous documentation. Freshers with relevant knowledge can also apply; 1+ year experience is preferred.

Qualifications

• Minimum 1+ year of experience in Software QA, Client Support, Technical Support, or Software Implementation.
• Freshers with excellent communication skills and relevant technical knowledge may also be considered.
• Strong communication skills and a customer-centric approach are essential.

Responsibilities

• Handle client calls, emails, and support requests professionally.
• Understand client concerns and provide timely resolutions.
• Follow up with clients until issues are resolved.
• Maintain positive and professional client relationships.
• Understand client requirements and enhancement requests.
• Document functional and technical requirements clearly.
• Coordinate with the development team for requirement clarification.
• Track the progress of reported issues and feature requests.
• Test software modules and new features before release.
• Identify, document, and report software bugs.
• Verify bug fixes and ensure application quality.
• Perform functional and regression testing.
• Coordinate with developers regarding bugs, feature requests, and client feedback.
• Assist in User Acceptance Testing (UAT).
• Ensure timely communication between clients and the technical team.
• Maintain support tickets and issue logs.
• Prepare testing reports and documentation.
• Update client communication records.
• Maintain project-related documentation.

Skills

Communication skills

Client handling

Analytical thinking

Time management

Education

B.Tech / BE (CS/IT)

BCA / MCA

B.Sc. (CS / IT)

Diploma in CS / IT

Equivalent qualification in IT

Tools

MS Office

SQL basics

Bug tracking tools

Documentation tools

Job description

Job Description: We are looking for a proactive and detail-oriented Junior QA Executive to support our Software Development and Client Support team. The ideal candidate will act as the primary point of contact for clients, understand and document their technical requirements, assist in software testing, coordinate with the development team, and ensure timely resolution of client issues. Strong communication skills and a customer-centric approach are essential for this role.

Educational Qualification

Candidates with any of the following qualifications are eligible to apply:

• B.Tech / BE (Computer Science, IT or related discipline)
• BCA / MCA
• B.Sc. (Computer Science / IT)
• Diploma in Computer Science / IT
• Any other equivalent qualification in Software, Information Technology, or Computer Applications

Experience

• Minimum 1+ year of experience in Software QA, Client Support, Technical Support, or Software Implementation.
• Freshers with excellent communication skills and relevant technical knowledge may also be considered.

Key Roles & Responsibilities

Client Support

• Handle client calls, emails, and support requests professionally.
• Understand client concerns and provide timely resolutions.
• Follow up with clients until issues are resolved.
• Maintain positive and professional client relationships.

Requirement Gathering

• Understand client requirements and enhancement requests.
• Document functional and technical requirements clearly.
• Coordinate with the development team for requirement clarification.
• Track the progress of reported issues and feature requests.

Quality Assurance (QA)

• Test software modules and new features before release.
• Identify, document, and report software bugs.
• Verify bug fixes and ensure application quality.
• Perform functional and regression testing.

Development Coordination

• Coordinate with developers regarding bugs, feature requests, and client feedback.
• Assist in User Acceptance Testing (UAT).
• Ensure timely communication between clients and the technical team.

Documentation & Reporting

• Maintain support tickets and issue logs.
• Prepare testing reports and documentation.
• Update client communication records.
• Maintain project-related documentation.

Required Skills

Technical Skills

• Basic understanding of Software Testing (Manual QA)
• Bug Reporting & Tracking
• Requirement Documentation
• SDLC & STLC fundamentals
• MS Office (Excel, Word, Outlook)
• Basic understanding of databases and SQL (Preferred)

Soft Skills

• Excellent verbal and written communication skills.
• Strong client handling and interpersonal skills.
• Good analytical and problem-solving ability.
• Attention to detail.
• Time management and multitasking skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Mandatory Requirements

• Minimum 1+ year of relevant experience.
• Excellent communication skills in English and Hindi (regional language proficiency is an added advantage).
• Comfortable handling client calls and meetings.
• Ability to understand business and technical requirements.
• Basic knowledge of software testing and issue tracking.