Junior Officer - Customer Service

BKJ Airports; Jaipur; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

An established industry player is seeking a Junior Officer in Customer Service to enhance the customer experience at BKJ Airports. This entry-level role is perfect for those passionate about hospitality, focusing on maintaining high service standards, collecting feedback, and supporting training initiatives. You'll collaborate with a dedicated team to ensure passenger satisfaction and contribute to a dynamic work environment. With opportunities for professional growth and a commitment to work-life balance, this position offers a rewarding start to your career in the aviation industry. Join us in making travel a delightful experience for all!

Benefits

Health Insurance

Wellness Programs

Professional Growth Opportunities

Dynamic Work Environment

Work-Life Balance Policies

Qualifications

• Entry-level position requiring a Bachelor's degree in relevant fields.
• 0-2 years experience in customer service or hospitality preferred.

Responsibilities

• Assist in maintaining customer service standards across airport locations.
• Gather customer feedback and prepare service quality reports.
• Support training sessions for staff to ensure consistent service delivery.

Skills

Communication Skills

Interpersonal Skills

Customer Service

Problem-Solving

Analytical Skills

MS Office Proficiency

Education

Bachelor’s degree in Hospitality

Bachelor’s degree in Tourism

Bachelor’s degree in Business Administration

Tools

MS Excel

MS Word

MS PowerPoint

Job description

As a Junior Officer - Customer Service, you will assist in implementing and monitoring customer service standards across BKJ Airport locations. This entry-level role focuses on supporting customer experience initiatives, gathering feedback, and ensuring adherence to hospitality protocols. Candidates with a background in hospitality or customer service are encouraged to apply.

Key Responsibilities

1. Customer Service Support:
   • Assist in maintaining customer service standards across airport locations.
   • Collaborate with teams to address customer concerns and enhance passenger satisfaction.
   • Support the implementation of customer delight initiatives.
   
2. Feedback Collection and Analysis:
   • Gather customer feedback during site visits and through regular reporting mechanisms.
   • Assist in preparing reports on service quality and performance metrics for review.
   
3. Training Support:
   • Support training sessions and workshops for on-ground staff to ensure consistent service delivery.
   • Provide input on areas for improvement based on observations and feedback.
   
4. Audit and Compliance Assistance:
   • Participate in customer service audits to ensure adherence to SOPs and hospitality standards.
   • Document and share findings with the senior team for actionable improvements.
   
5. Administrative Tasks:
   • Maintain records of customer feedback, training sessions, and service audits.
   • Support the preparation of communication materials for customer service updates and initiatives.
   

Requirements

1. Educational Qualifications:
   • Bachelor’s degree in Hospitality, Tourism, or Business Administration.
   
2. Experience:
   • 0-2 years of experience in customer service or hospitality. Internships in similar fields are a plus.
   
3. Skills and Competencies:
   • Strong communication and interpersonal skills.
   • Customer-focused mindset with problem-solving abilities.
   • Basic analytical skills to compile and interpret feedback and data.
   • Proficiency in MS Office (Excel, Word, PowerPoint).
   • Willingness to travel occasionally for audits and training support.
   

Additional Information

1. Competitive Salary: Industry-standard compensation for entry-level roles.
   
2. Professional Growth: Opportunities for learning, development, and career advancement.
   
3. Dynamic Work Environment: Work with a collaborative team committed to service excellence.
   
4. Comprehensive Benefits: Health insurance and wellness programs.
   
5. Work-Life Balance: Supportive policies for personal and professional well-being.