Junior IT Support Engineer

Rippling, Inc.

Chennai District

On-site

INR 300,000 - 420,000

Full time

9 days ago

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Benefits offered by this job

Health insurance

Night-shift cab

Flexible benefits

Family health cover

Job summary

Arcadia in Chennai, India, invites a Junior IT Support Technician to be the first point of contact for technical excellence. This fixed night-shift role is onsite, five nights per week, handling hardware troubleshooting, access management, and support for a global workforce.

You will use modern tools including AI and Jira Service Desk, assist with onboarding/offboarding, and work with senior technicians to resolve issues quickly while delivering a top-tier user experience.

Qualifications

Solid basic knowledge of macOS and Windows troubleshooting.
Familiarity with onboarding/offboarding processes.
Experience with cloud-based collaboration tools (Google Workspace, Slack, Okta).
Willingness to work fixed night shift onsite in Chennai.

Responsibilities

Technical Troubleshooting: Support macOS and Windows, manage full ticket lifecycle.
Access Management: Onboarding/offboarding and access to SaaS platforms.
AI-Enabled Troubleshooting: Use AI tools to research solutions and draft user docs.
Jira Ticket Ownership: Manage tickets in Jira Service Desk and coordinate with seniors for complex changes.
Process Execution: Follow automated workflows and keep IT data accurate.
Local & Global Support: Provide onsite support in Chennai and handle global night-shift tickets.
Mentorship & Growth: Learn from seniors in advanced troubleshooting and Jira administration.

Skills

macOS troubleshooting

Windows troubleshooting

AI tools familiarity

Customer communication

Onsite night-shift readiness

Access management

Tools

Google Workspace

Slack

Okta

Jira Service Desk

Job description

Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability — across every location, at enterprise scale.

Trusted by Fortune 2000 companies, Arcadia combines unified data, AI-powered analytics, and expert advisory to help enterprise teams save money, mitigate risk, and cut carbon.

We deliver this through three comprehensive solutions:

Utility Bill Management: Automating the entire utility bill lifecycle — from data capture and validation to payment processing and auditing.

Energy Procurement Advisory: Bringing together comprehensive data, AI-powered analytics, market expertise, and a strong partner network to make sophisticated procurement options accessible to all.

Sustainability Reporting: Verified emissions data with seamless integration into leading sustainability platforms.

Tackling the world’s most complex energy challenges requires diverse thinking. We’re building teams of people from different backgrounds, industries, and disciplines — united by a belief that energy management should be simple, intelligent, and a genuine driver of business value.

Job Summary

Join our dynamic IT team as a Junior IT Support Technician, where you will be the first point of contact for technical excellence. This is a fast-paced, onsite, night-shift role based in our Chennai office in India, where you will handle a wide range of support tasks—from hardware troubleshooting to access management for our global workforce. This is a fixed night-shift role: 5 nights per week, no weekends, no on-call rotation. We are looking for an eager learner who uses modern tools like AI and Jira to work smarter, resolve tickets faster, and provide a top-tier experience for our users.

Responsibilities

Technical Troubleshooting: Provide comprehensive support for macOS and Windows environments. Manage the full ticket lifecycle—from initial intake to final resolution—encompassing hardware diagnostics, software provisioning, and complex systems troubleshooting.

Access Management: Handle the day-to-day execution of onboarding and offboarding, ensuring users have the correct access to internal systems and SaaS platforms (Google Workspace, Slack, etc.).

AI-Enabled Troubleshooting: Use AI tools as a daily assistant to research solutions for technical issues, draft clear user documentation, and improve the speed and accuracy of your ticket resolutions.

Jira Ticket Ownership: Manage your ticket queue within Jira Service Desk effectively. While you will handle standard requests independently, you will work with Senior technicians for any complex Jira project customizations.

Process Execution: Work within established automated workflows to ensure IT data and Asset Management boards stay updated and accurate.

Local & Global Support: During your shift, provide in-person support for the Chennai office while also handling global tickets routed to the night-shift queue.

Mentorship & Growth: Actively learn from Senior technicians to grow your skills in advanced troubleshooting, Jira administration, and workflow automation.

Requirements

Experience: 1–3 years of experience in an IT Helpdesk or technical support environment.

OS Foundations: Solid basic knowledge of macOS and Windows troubleshooting.

Access Management: Familiarity with managing user accounts in tools like Google Workspace, Slack, Okta

AI & Tech Savvy: A strong interest in using AI tools to find solutions to problems and streamline your daily workload.

Eagerness to Learn: A \"can-do\" attitude with the ability to handle a high volume of diverse tickets while knowing when to elevate complex issues to Senior staff.

Shift & Location Requirement: Must be willing and able to work onsite from the Chennai office on a fixed night shift (IST), 5 nights per week —no weekends