Junior Developer - EPM

Datavail Infotech; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Datavail Infotech in Hyderabad invites applications for a Junior Developer. The role targets individuals with 0–1 year experience or freshers with relevant skills, and requires office-based work with occasional night shifts.

As a Tier-1 EPM Associate, you will monitor EPM applications and scheduled jobs, triage tickets, perform basic troubleshooting, and support day-to-day production activities. Training will be provided and you will gradually own recurring operational tasks.

Qualifications

• 0–1 year of experience; freshers with relevant skills may be considered.
• Willing to work night shifts (1–2 weeks per month) and office-based.
• Basic understanding of Enterprise Performance Management (EPM) concepts is a plus.

Responsibilities

• Monitor EPM applications and scheduled jobs.
• Perform ticket triaging and escalate incidents based on priority and severity.
• Handle recurring support tickets following documented procedures.
• Execute routine operational and maintenance activities.
• Perform initial troubleshooting and root cause analysis for basic issues.
• Escalate complex incidents to Tier-2 or Tier-3 support teams.
• Update ticket status and maintain documentation.
• Follow SLAs and operational standards.
• Participate in knowledge transfer sessions and improve knowledge.
• Contribute to documentation, runbooks, and SOPs.
• Support production deployments and post-deployment validation when required.

Skills

EPM support

Education

Any Graduate

Job description

Job Title: Junior Developer

Education: Any Graduate

Experience: 0 – 1years (Freshers with relevant skills and training may also be considered).

Location: Hyderabad

Key Skill:

• The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks.

• Should be open to work in night shift (One to two weeks in a month)
  Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy.

Job Description:

• Monitor EPM applications and scheduled jobs.
• Perform ticket triaging and assign or escalation incidents based on priority and severity.
• Handle recurring support tickets following documented procedures.
• Execute routine operational and maintenance activities.
• Perform initial troubleshooting and root cause analysis for basic issues.
• Escalate complex incidents to Tier-2 or Tier-3 support teams.
• Update ticket status and maintain accurate documentation.
• Follow defined SLAs, support processes, and operational standards.
• Participate in knowledge transfer sessions and continuously improve functional and technical knowledge.
• Contribute to documentation, runbooks, and standard operating procedures.
• Support production deployments and post-deployment validation activities when required.