Junior Cloud Engineer (Remote)

leapswitch; Pune District; Remote; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Work from home option

Team lunches and regular events

Health insurance for you and family

Job summary

Leapswitch is seeking a Junior Cloud Engineer to join a growing cloud infrastructure team in Pune. You will focus on Linux server administration across bare-metal, virtual, cloud, and container environments, with daily customer interactions and escalation management.

The role requires 0–2 years experience, strong Linux skills, and fluency in English and Hindi. Flexible to work in rotating shifts; opportunities to work from home or office in Pune.

Qualifications

• Strong Linux Server Administration.
• Fluent English and Hindi communication.
• 0 to 2 years experience in cloud/server admin roles.
• Willingness to learn new technologies and work in rotational shifts.

Responsibilities

• Handle escalations during major issues and communicate with customers to maintain confidence in the service.
• Ensure L1 team manages calls/tickets and escalates if unresolved.
• Manage shift handovers and escalation processes; keep vendor escalation matrix updated.
• Coordinate with Technical team; resolve client issues with tools and knowledgebase.
• Provide Level I-III technical support via helpdesk and phone; document interactions in the system.
• Identify best practices in support management and propose product/process improvements.
• Create technical solutions for clients including setup, upgrade, and migration plans.
• Disseminate information between management and team; be focal point for internal communication.
• Maintain daily/weekly server and application health; meet client expectations and timelines.

Skills

Linux Administration

English & Hindi communication

Education

B.E Computer/IT, MCA, BCA

Tools

cPanel

Plesk

DirectAdmin

Virtualizor

SolidCP

Acronis

Jelastic

Supermicro IPMI

HP iLO

Dell iDrac

Windows IIS

SQL Server

MailEnable

Redhat Certifications

cPanel Certifications

Plesk Certifications

Job description

Junior Cloud Engineer

Leapswitch is one of the largest IaaS & PaaS companies in the world with operations in 19 locations and over 20000 customers.

Leapswitch was founded in 2006. We are a team of 20+ cloud engineers, business analysts and marketing geniuses. We operate under 3 brands - Leapswitch (Managed IaaS) , CloudJiffy (Self-Service PaaS) and Xozz (affordable cloud hosting).

We’re looking for someone with a strong understanding of the Linux operating system and the services that run on top of it to help grow, maintain and administer our server and application infrastructure.

Linux administrator has primary responsibility for maintenance and support of linux environments on bare-metal, virtual machines, cloud and containers. Candidate must have a willingness to learn new technologies. Should be flexible to work in rotational shifts. This role demands to work closely with customers on daily basis to troubleshoot and maintain their cloud environments.

Education

B.E Computer/IT, MCA, BCA

Roles & Responsibilities

Responsible to handle the escalations when there is any major issues

Talk to the customer at the time of escalation to keep them confident on the service

Make sure the L1 team manages the customer calls/tickets properly and escalates to the next level of support on time if it is not resolved

Make sure the shift handover and escalation process happen properly

Make sure the team members have the updated vendor escalation matrix and they escalate to vendor or time

Manage the Technical team shift roster

Assist clients in resolving client side issues; when issue cannot be resolved by junior team members

Identify and apply appropriate tools for the analysis and resolution to technical problems

Providing technical support for Level I-III issues via helpdesk and the telephone.

Adeptly utilize resources both within knowledgebase and outside to resolve issues

To identify and highlight best practices in support management through continuous assessment, and feeding process and product recommendations to the Management.

Create technical solutions for clients such as custom setup, upgrade and migration plans

To communicate and be the focal point for the dissemination of information from management to the team and vice versa.

Client Servicing/Customer Service

Follow Leapswitch Networks policies in response time

Follow up with dedicated and major customers in any critical issues

Send RCA reports to customers in case on any critical down time on the services

Meeting customer expectations and adhering to the committed timelines without affecting the quality of output.

Provide customer support as needed, sometimes outside of traditional working hours.

Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.

Manage day-to-day internal client interaction.

Daily and weekly server and application maintenance to keep the servers without any issues

Set and manage internal client expectations

Communicate effectively with internal clients to identify needs and evaluate alternative business solutions.

Continually seek opportunities to increase internal client satisfaction and deepen client relationships

Experience

0 to 2 years

Mandatory Skills

Strong Linux Server Administration

Fluent Communication in English and Hindi

Preferred

Experience with -

Hosting control panels - cPanel, Plesk, DirectAdmin, Virtualizor, SolidCP

Backup Software - Acronis

Platform-as-a-Service - Jelastic

Dedicated Servers - Supermicro IPMI , HP iLO, Dell iDrac

Windows - IIS, SQL Server, MailEnable

Redhat Certifications

cPanel Certifications

Plesk Certifications

Benefits

Work in a fast-growing Cloud Services company on the forefront of technology

Flexibility to work from home or office ( Pune office from October 2021 )

Team lunches and regular events

Health insurance for you (and your spouse and kids)

Recruiter Contact: [e-mail]