Junior Associate AR

Dovel Technologies, Inc; Chennai District; On-site; INR 420,000 - 640,000; Full time

Job summary

Guidehouse is seeking an EBO Accounts Receivable professional in India to initiate calls on claims, contact insurers for explanations of denials, and take action to ensure timely resolutions.

You will prioritize aging claims, document actions, and comply with confidentiality and security policies, with flexible night shifts and strong communication skills essential.

Qualifications

• Excellent listening and problem-resolution skills.
• Ability to work well in a team.
• Proven track record of delivering high-quality results.
• Ability to work accurately with strong attention to detail.
• Capable of grasping new concepts quickly.
• Good written and verbal communication skills.
• Willing to work flexible night shifts and maintain confidentiality.

Responsibilities

• Initiate calls requesting status of claims in queue.
• Contact insurance companies for explanations of denials and underpayments.
• Take appropriate action on claims to guarantee resolution.
• Ensure accurate and timely follow-up where required.
• Document actions taken in claims billing notes.

Skills

Active listening

Team player

Problem resolution

Attention to detail

Quick learner

Written and verbal comms

Night shift flexibility

Job description

Job Family: EBO Accounts Receivable (India) Travel Required: None Clearance Required: None

What You Will Do:

• Initiate calls requesting status of claims in queue.
• Contact insurance companies for further explanation of denials and underpayments.
• Take appropriate action on claims to guarantee resolution.
• Ensure accurate and timely follow-up where required.
• Document actions taken in claims billing summary notes.
• To prioritize the pending claims for calling from the aging basket to make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance.
• Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
• Shall understand and abide by the organizations’ information security policy and protect the confidentiality, integrity, and availability of all information assets.
• Shall report incidents related to security of information to concerned authorities.

Do you have this:

• Expert in listening and resolving problems
• Expert to work in a team
• Proficient in delivering high quality result
• Ability to work accurately and parry detail attention
• Capable of grasping new concepts quickly
• Good communication skills (written and verbal)
• Willing to work in flexible shift including night.
• Excellent communication

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com