Jr. Associate Operations Strategy

H&B; Khordha; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A health and wellness brand in Bhubaneswar is seeking a warm and enthusiastic Jr. Associate (Operations Strategy). This role involves client interaction, membership management, and operational support to enhance client experiences. The ideal candidate is passionate about service quality and has prior customer service or administrative experience. A graduate degree is required, with opportunities for career advancement in the fitness industry and a supportive work environment.

Benefits

Annual Leaves

Health Insurance

Complimentary membership

Competitive salary and performance-based incentives

Opportunities for growth in the fitness industry

Qualifications

• Prior experience in customer service or administrative roles preferred.
• Comfortable in handling financial transactions and managing sensitive information.

Responsibilities

• Serve as the first point of contact for all visiting clients.
• Handle client inquiries and assist with booking sessions.
• Manage all aspects of membership including registrations.
• Process payments for services ensuring accuracy and security.
• Maintain up-to-date member records.
• Assist in streamlining operational procedures.
• Work closely with the HB+ team to ensure smooth operations.
• Promote membership offers and events for client engagement.
• Execute weekend events enhancing community feel.

Skills

Proficiency in Google Workspace

Excellent communication skills

Customer-oriented approach

Detail-oriented

Education

Graduate Degree in BBA/BBM

Post Graduation preferred

Tools

Membership management systems

Job description

Company Profile

HB+ is more than a health and wellness brand it's a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep ( Happy Boy ) and Selina, HB+ has been redefining fitness for over four years. We've moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.

Our philosophy is simple: True health is a balance of body, mind, and gut. We've built a flexible, 24/7 online ecosystem that empowers busy professionals to prioritize their health without sacrificing their schedules. Whether it's live-guided workouts, nutrition advice, or mental health support, HB+ is committed to helping people lead healthier, happier lives.

Now, we're taking the next step with HOP (An HB+ Studio) our first physical space where our online values come to life. HOP will be a hub for innovation, community, and creating a lifestyle that inspires people to prioritize their well-being.

Fun fact: The + in HB+ represents our belief that fitness goes beyond physical health. It's about mental clarity, emotional stability, and gut health all combining to create holistic happiness. It is also inspired from the red cross symbol signifying health care and health aid.

Why Join Us?

At HB+, we are looking for growth-oriented individuals who thrive on challenges and see opportunities in problems. If you believe in creating solutions, contributing meaningfully to teams, and constantly evolving, we want you on our journey.

Here, you\'ll be part of a culture that values innovation, teamwork, and personal development. HB+ isn’t just about fitness it's about creating impact, whether it's for our clients, our team, or the communities we touch.

Position Details

Mode: Full-Time WFO

Location: Bhubaneswar

Job Summary

We are looking for a warm and enthusiastic Jr. Associate (Operations Strategy) to join our team. If you have a passion for resource allocation, process improvement, have excellent communication skills, and enjoy building client relations, we'd love to hear from you!

Duties & Responsibilities

• Client Interaction: Serve as the first point of contact for all visiting clients. Understand and convey the essence and values of HB+ and HOP, ensuring clients receive a warm and informative welcome.
• Inquiry and Booking Management: Efficiently handle client inquiries, provide comprehensive information about our services and facilities, and assist with booking sessions and scheduling personal training.
• Membership Management: Manage all aspects of membership including registrations, renewals, and cancellations. Ensure a seamless experience for members during all administrative interactions.
• Financial Transactions: Handle invoicing and process payments for services and memberships, both cash and online transactions, ensuring accuracy and security in all financial dealings.
• Record Keeping: Maintain up-to-date member records, ensuring accuracy and confidentiality in line with company policies.
• Operational Support: Manage the front desk operations, ensuring the reception area is organized and well-maintained. Assist in streamlining operational procedures to enhance efficiency.
• Team Collaboration: Work closely with the HB+ team to ensure smooth day-to-day operations. Participate actively in team meetings, contributing ideas for process enhancements and member experience improvement.
• Promotions and Marketing: Assist in promoting membership offers, special events, and other activities designed to engage and expand our client base. Contribute to the implementation of marketing strategies.
• Event Management: Ideate and execute weekend events for clients, enhancing the community feel and engagement at HOP.

Qualifications & Skills Required

Qualification: Graduate Degree in BBA/BBM (Sales, Marketing, Hospitality or Operations). Post Graduation preferred.

Experience: Prior experience in customer service, hospitality, administrative roles, or fitness industry preferred.

Skills:

• Proficiency in Google Workspace, especially Google Sheets and Drive.
• Familiarity with membership management systems is a plus.

Personal Traits

• Approachable and able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Comfortable in handling financial transactions and managing sensitive information.
• Customer-oriented approach with dedication to service quality.
• Detail-oriented with excellent organizational and time-management abilities.
• Team player with a positive attitude and strong problem-solving skills.
• Ability to unlearn outdated practices and adopt new ones.
• Skilled in providing and receiving constructive feedback.

What We Offer

• Annual Leaves.
• Health Insurance.
• Complimentary membership.
• A supportive and energetic work environment.
• Competitive salary and performance-based incentives.
• Opportunities for growth and career advancement in the fitness industry.

Application Process

1. Carefully read the JD and apply for the role.
2. On receipt of the application, the HR Team shall send a simple questionnaire test for screening round.
3. A subject matter Telephonic/Personal Interview of qualified candidates will be conducted after the evaluation of the questionnaire.
4. A final round of interview with the founders will be conducted.
5. Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
6. Post intimation and dispatch of offer letters, the on-boarding process will begin.