JP Morgan Chase – Fund Accounting Associate – Transfer Agency

JP Morgan Chase; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading financial institution in Bengaluru is seeking a Fund Accounting Associate. This role involves addressing shareholder inquiries, implementing controls for service delivery, and fostering effective relationships within the team. Candidates should have experience in Financial Services and a Bachelor’s degree. The position offers a chance to work in a dynamic environment focused on high-quality client service.

Qualifications

• Demonstrated experience in the Financial Services/Funds industry (ideally Transfer Agency).
• Professional and proactive approach to work, positive attitude.
• Able to understand technical information to solve problems.

Responsibilities

• Develop a relationship with the Transfer Agency Operations Oversight team.
• Address Transfer Agency investor service inquiries promptly.
• Implement necessary controls to meet service delivery standards.

Skills

Financial Services experience

Client service focus

Problem-solving ability

Team player

Education

Bachelor’s degree

Job description

Overview

As a Fund Accounting Associate within the JP Morgan Fund Accounting Team, you will be responsible for addressing shareholder and fund promoter queries via telephone, fax, or email regarding fund services and procedures. The role includes sending daily reports to fund promoters, releasing contract notes and statements, and responding to audit queries. It requires providing quick, accurate responses and directing complex queries to the appropriate teams. The team manages outgoing queries, reviews daily open items for follow-up and closure, and coordinates complex queries with internal and external stakeholders.

Responsibilities

• Develop a relationship with the Transfer Agency Operations Oversight team to ensure effective collaboration and escalation when needed.
• Address Transfer Agency investor service inquiries promptly and efficiently.
• Have a thorough understanding of the client’s/investor’s culture and relevant fund structures.
• Engage with the Transfer Agency Operations Service Delivery Manager for effective communication and take ownership of issue resolution using operational knowledge.
• Implement necessary controls to meet service delivery standards for handling investor inquiries.
• Reduce financial/reputational risk by adhering to appropriate controls and procedures in line with regulatory requirements or company policies.
• Foster an effective, interactive relationship with internal TA Operations Managers and collaborate with the entire JPM Transfer Agency Operations to ensure high-quality service delivery.

Required qualifications, capabilities and skills

• Demonstrated experience in the Financial Services/Funds industry (ideally Transfer Agency).
• Bachelor’s degree.
• Team player, professional and proactive approach to work, positive attitude, remain poised under pressure, client service focus and ability to adapt to change.
• Able to understand technical, procedural and functional information to solve problems and deliver information to investors.
• Client centricity with focus on high quality service delivery.

Preferred qualifications

• Gather relevant information systematically; consider a broad range of issues or factors; grasp complexities and perceives relationships among problems or issues; include others in problem solving efforts when appropriate.
• Anticipate and identify customer needs; take action to meet customer needs; develop effective working relationships with internal and external customers; continually search for ways to increase customer satisfaction.
• Ability to adapt to a fast changing challenging environment.
• Recognize and act upon opportunities to improve processes ensuring operating procedures are up-to-date by communicating required amendments to management whilst strictly adhering to all company policies and procedures.

Company overview

JP Morgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

Equal opportunity statement

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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