Journal Manager-1026-CHN-207

StrainX Biotech; Tamil Nadu; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Group Life Insurance

Flexible Working Arrangement

New Baby Gift

Free Transport pickup and drop (Chant)

Study assistance and sabbaticals

Job summary

Elsevier Health in India seeks a Journal Manager to be the first point of contact for customers on a portfolio of academic journals, delivering outstanding service and ensuring smooth publication workflows.

You will monitor processes, generate standard or custom reports, support editorial teams, and implement improvements to timeliness and quality. Fluency in English and strong organizational skills are essential.

Qualifications

• Fluent in English (oral and written) with excellent communication skills.
• Strong organization, planning and change management abilities.
• Aptitude for proofreading and high attention to detail.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
• Bachelor’s degree in English, communications, journalism or related field.
• 5+ years in a customer service role.

Responsibilities

• Be the first point of contact for customers on a portfolio of journals.
• Provide excellent customer service and ensure journals run smoothly.
• Complete tasks, re-plan issues, and report status in workflow systems.
• Prepare standard or custom reports for editorial offices and publishers.
• Support editorial processes and ensure timeliness and quality.

Skills

Fluent English

Organization & planning

Proofreading

MS Excel

MS PowerPoint

MS Word

Education

Bachelor’s degree in English/communications/journalism

Tools

Microsoft Excel

PowerPoint

Word

Job description

About Our Team

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient.

About The Role

As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, you’ll spot problems before they happen, putting solutions in place to improve the journal publication process.

Responsibilities

• Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customers
• Completing tasks and re-plan issues in Elsevier’s workflow management system, ensuring accurate and timely status reporting
• Preparing standard or custom reports as needed to society editorial offices and journal publishers
• Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction
• Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules

Requirements

• Be fluent in English (oral and written) and have excellent all-round communication skills
• Have solid organization, planning and change management skills
• Show an aptitude for proofreading and excellent attention to detail
• Be proficient in Microsoft Excel, PowerPoint, and Word.
• Have a Bachelor’s degree in English, communications, journalism or related field of study
• 5 years + Experience in a customer service role

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working remotely from home up to 3 days a week and in our office in a hybrid style

Working flexible hours - flexing the times you work in the day

Working for you

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted public holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai)

About The Business

A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Information Services