Johnson Controls Looking for Analyst Field IT at Gurgaon, Haryana

Johnson Controls; Gurugram District; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance their customer-facing IT services. In this dynamic role, you will troubleshoot applications and systems, manage server and backup tickets, and ensure compliance with corporate IT standards. You will be the key contact for IT systems on-site, coordinating disaster recovery efforts and implementing IT projects. This position offers a unique opportunity to work in a fast-paced environment while collaborating with a diverse team, making a significant impact on the organization’s operational success. If you thrive in a customer-focused environment and possess strong technical skills, this role is perfect for you.

Qualifications

• Ability to respond to customer expectations with urgency and excellent support awareness.
• Strong analytical, communication, and problem-solving skills are essential.

Responsibilities

• Support IT Deskside department in meeting SLAs and customer satisfaction.
• Coordinate education and training for IT-related activities at the site.

Skills

Customer Service

Desktop Support

Analytical Skills

Problem Solving

Team Collaboration

Project Management

Network Standards (WAN, LAN, TCP/IP)

Smart-Device Technology

ITIL Certification

Tools

Microsoft Office

SCCM

CMDB

Job description

Job Details

Responsibilities:
Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team. Role will involve supporting the IT Deskside department in achieving its objectives against agreed SLAs.

Additionally, the person might act as primary/secondary contact for IT Systems on site, LAN, WAN, Voice, Printing services, etc.

Act as the key person in the IT Deskside team in case of Business Continuity Plan activation and Disaster Recovery of the supported SSC.

Work with SCCM & CMDB Teams to support End user computing requirements.

Work within Johnson Controls guidelines to ensure compliance to corporate IT standards.

Ensuring all support cases are dealt with within agreed service levels, and to the customer’s satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system.

Assisting during tasks provided by external service providers.

Monitors system resource utilization for IBC systems and highlight issues and work towards resolution as per shared SOP.

Implementation of site IT projects.

Coordinating education and training for IT related activities at the site.

Required Skills:
Ability to recognize and respond to customer expectations with a sense of urgency.

Excellent support awareness of Desktop, Laptop and Peripheral devices.

Excellent analytical, interpersonal and communication skills with strong problem solving abilities.

Ability to handle cross-functional tasks in parallel.

Ability to work independently in dynamic, fast-paced environment.

Demonstrated ability to work in a team environment, work collaboratively with IT team members, and communicate effectively with all levels of management.

Proven sensitivity to cultural diversity in the business environment.

Proven ability to assist in installation, configuration, and setup of different Applications.

Self-motivated with good organizational skills.

Proven ability to quickly build up working knowledge in previously unknown technologies.

Basic project management skills with the ability to plan and monitor projects involving customers, other IT departments.

Good understanding of office products, such as Microsoft Office.

Good understanding of Network standards – WAN, LAN, TCP/IP.

Good understanding of Smart-Device technology – iOS, Android, Windows Mobile etc.

General IT awareness of Back Office solutions (Server, SAN, Data Protection, Cloud).

ITIL certification is a plus.