JLL Looking for IT Deskside/Desktop Support Engineer at Aurangabad, Maharashtra

JLL; Aurangabad; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

Join a leading global firm as an IT Deskside/Desktop Support Engineer, where your expertise will support critical technology solutions. In this dynamic role, you will manage IT infrastructure and provide essential support to users, ensuring seamless operations. This position offers the opportunity to work in a collaborative environment, where your contributions will directly impact the success of the organization. With a focus on professional growth, you will be empowered to learn and adapt to new technologies while being part of a diverse and inclusive culture. If you are passionate about technology and customer support, this is the perfect opportunity for you to thrive.

Benefits

Competitive Benefits

Career Development Opportunities

Inclusive Work Environment

Total Rewards Program

Qualifications

• 2-4 years experience in IT Deskside Support and Management.
• ITIL certification is a plus.

Responsibilities

• Handle IT infrastructure queries and support.
• Troubleshoot hardware and software issues.
• Collaborate with central Infrastructure Support team.

Skills

Desktop Support

Active Directory

Windows 10

Mac OS

Linux

Troubleshooting

Communication Skills

ITIL Knowledge

Education

Bachelor’s Degree in Computer Science

Tools

Ticketing Tools

MS Office

Network Monitoring Tools

Job description

About JLL:
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.

Our core values of teamwork, ethics and excellence are fundamental to everything we do. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.

Job Title: IT Deskside/Desktop Support Engineer
Department: Digital Support Services
Location: Aurangabad

What this job involves:
We are looking for a highly impactful & resourceful IT Deskside Professional to support Technology Solutions Team and help manage its IT Infrastructure and Managed Services effectively and efficiently. The role is critical and would support Infrastructure Services needs at Aurangabad, India region.

Responsibilities:

1. Proven work experience as Desktop Support Engineer or Support Technician.
2. Frontline team member to handle IT infrastructure queries.
3. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
4. Understanding of Active Directory object, User, Group, policy.
5. Knowledge of popular operating systems (Windows 10, Mac, Linux), software applications, and remote user assistance.
6. Collaborate with company central Infrastructure Support team.
7. Co-ordination and troubleshooting with support vendors for Server and network.
8. Collaboration with large support team to execute/implement companywide project plans.
9. Ability to solve complex hardware and software issues.
10. Ability to travel and work after hours when necessary.
11. Excellent interpersonal skills.
12. Good written and verbal communication skills.
13. Address user tickets regarding hardware, software and networking.
14. Application license procurement and deploy.
15. Installing/upgrading applications and computer peripherals.
16. Guide users with simple, step-by-step instructions.
17. Conduct remote troubleshooting.
18. Test alternative pathways until you resolve an issue.
19. Record technical issues and solutions in logs.
20. Direct unresolved issues to the next level of support personnel.
21. Follow up with clients to ensure their systems are functional.
22. Help create technical documentation and manuals.
23. Office infrastructure health check (Network, N/W printer, RFID devices, Projectors, AV devices, office facility IT equipment).
24. Assistance in Onboarding/Exit process of employees.
25. Reporting to Manager for ongoing projects/tasks.
26. ITIL certification/process knowledge will be an added advantage.

Experience & Education:
Bachelor’s degree in Computer Science Background with 2-4 years of Experience in IT Deskside Support and Management.

Technical Skills & Competencies:

1. Minimum 3+ years of experience of working in a competitive IT Environment.
2. Strong knowledge on IT Deskside and Management activities.
3. Good working knowledge on Windows, Macs, Linux and Unix environment.
4. Good Experience and knowledge in Operating Systems Upgrades and Fix Patches.
5. Experience with Performance Tuning and Optimization of Systems.
6. Knowledge in handling ticket tool, MS Office Packages and desktop related issues.
7. Experience in Windows Active Directory, DNS, DHCP, GPO, Antivirus and Backup.
8. Basic knowledge in Switches, Routers & Firewalls, and Network Monitoring Tools.
9. Basic knowledge on VOIP technology.
10. Good knowledge and hands-on experience in Documentation.
11. Excellent communication skills, with ability to describe complex technical scenarios in a concise manner.
12. Flexible and provide support through 24×7 window.
13. IT Based Certifications preferred.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains.

What you can expect from us:
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Apply today!