Jira Admin

Zensar Technologies; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Zensar Technologies in India is seeking a Jira Support Specialist to handle application support and maintenance, manage tickets, and implement improvements to Jira and JSM workflows.

You will create new projects, automate processes, and work with assets within a fast-paced, equal-opportunity environment that values collaboration and a strong client focus. This role offers visibility across global teams and opportunities to deepen expertise in Atlassian tools.

Qualifications

• Experience in application support and maintenance.
• Ability to manage tickets within Jira Support Team.
• Experience creating and configuring custom workflows in Jira/JSM.
• Ability to implement automations to streamline processes.
• Familiarity with asset management within Jira projects.

Responsibilities

• Handle tickets assigned to Jira Support Team and provide timely resolutions.
• Improve Jira and JSM projects to meet business requirements.
• Create new Jira/JSM projects with custom workflows.
• Develop and apply automations to optimize workflows.
• Manage related assets and configurations within Jira environments.

Skills

Jira & JSM expertise

Ticket triage & support

Workflow automation

Project onboarding

Education

Bachelor's degree in IT/Computer Science

Tools

Jira

JSM

Confluence

Job description

Job Description

JD - ) Application support & maintenance.

• Working on the tickets assigned to Jira Support Team.
• Making improvements to Jira and JSM projects.
• Creating new projects with custom workflows based on the requirement.
• Working on automations.
• Working on the Assets.

Job Description

JD - ) Application support & maintenance.

• Working on the tickets assigned to Jira Support Team.
• Making improvements to Jira and JSM projects.
• Creating new projects with custom workflows based on the requirement.
• Working on automations.
• Working on the Assets.

Responsibilities

JD - ) Application support & maintenance.

• Working on the tickets assigned to Jira Support Team.
• Making improvements to Jira and JSM projects.
• Creating new projects with custom workflows based on the requirement.
• Working on automations.
• Working on the Assets.

Qualifications

JD - ) Application support & maintenance.

• Working on the tickets assigned to Jira Support Team.
• Making improvements to Jira and JSM projects.
• Creating new projects with custom workflows based on the requirement.
• Working on automations.
• Working on the Assets.

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: “Together, we shape experiences for better futures”. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized.

We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.