Jeavio Looking for IT Support Engineer at Vadodara, Gujarat

Jeavio; Vadodara; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading IT services company in Vadodara is seeking an IT Support Engineer to provide support to internal employees, manage IT issues, and ensure optimal operation of IT infrastructure. Candidates should have 3-5 years of experience, a background in computer science or IT, and excellent problem-solving skills. This role involves multitasking and effective communication within a dynamic team environment.

Qualifications

• 3-5 years of hands-on work experience in IT support.
• Experience with network administration and installation.
• Ability to prioritize tasks based on urgency.

Responsibilities

• Provide technical support to on-premises and remote employees.
• Manage IT support tickets and ensure timely resolutions.
• Conduct regular system audits and maintain IT infrastructure.

Skills

Excellent English Communication skills

Ability to multitask

Excellent analytical and problem-solving skills

Experience in network administration

Proficiency in computer hardware/software

Education

Bachelor’s/ Diploma in Computer Science or Information Technology

Tools

Network devices installation and configuration

Firewall management

Windows/Linux/Mac Operating system

Job description

Job Description

We are a Venture Services Company based in Boston, USA. We focus on partnering with product companies to help them develop their technology products and bring them to the market. We have established state-of-the-art software development centers in Baroda & Pune.

Join us as an IT Support Engineer and become a part of our IT support team who are primarily responsible for providing IT support to our internal employees. The suitable candidate is expected to provide IT support like Desktop Management, Laptop Maintenance, Network, Storage and Server Management, and all other related IT tasks through Service Desk.

As a part of our IT support team, you will be responsible for handling and managing IT support tickets, help our internal stakeholders to resolve their reported issues timely within the defined SLAs, procuring new systems, and managing the entire IT Infrastructure (i.e., Network devices, Internet Bandwidth monitoring and managing, Firewall management, Wi-Fi management, etc.).

Role Details:
This is a great opportunity for an experienced IT Support Engineer who is willing to accept the challenge of working in a dynamic IT support environment as a great team player.

Job Role:
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

Manage communications and working relationships between IT and other departments within the organization as well as multiple outside IT service providers.

Provide help desk and technical services assistance to on-premises and remote employees.

Developing and implementing IT policy and best practice guides for the organization.

Conducting regular system audits.

Have knowledge, installation, upgrade, troubleshooting about Windows/Linux/Mac Operating system.

Diagnose and quickly resolve a wide range of Windows applications and networking

problems to help minimize downtime.

Troubleshooting network connectivity in a LAN/WAN environment.

Manage, installation, configuration of Network devices such as Firewall, Switches, Access points, etc.

Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Email account administration, i.e., account creation and management and distribution lists.

Maintaining/monitoring of IT Infrastructure, Backups, Anti-virus, Compliance / Patch management, Storage, Systems.

Requirements

The suitable candidate should have:
Excellent English Communication skills,

Ability to multitask,

Should be able to manage time to be able to prioritize critical to low priority tasks accordingly.

Excellent analytical and problem-solving skills.

Experience with network administration, and network installation.

Experience in configuration and management of Firewall, DNS, DHCP, routing protocols, FTP, Access Points (Wi-Fi) etc.

Proficiency in computer hardware / software, OS, cabling installation and support, wireless technology applications and interface, and IT security.

Providing end user support, troubleshoot, diagnose/fix hardware and/or software and/or Operating system problems, and assisting in workstation support.

Ideal Candidate:
Passionate and energetic,

Positive approach,

Hardworking and eager to learn new things,

Honest, Transparent, and Straightforward.

Education and experience:
Bachelor’s/ Diploma in Computer Science (CS) or Information Technology (IT).

3-5 years of hands-on work experience.

Job Information

Work Experience

3-6 years

Industry

IT Services

City

Vadodara

State/Province

Gujarat

Country

India

Zip/Postal Code

390020