JB001838 Senior CRM Data Analyst / Customer Intelligence Analyst Pan India · Remote

Techila Global; India; Remote; INR 700,000 - 1,200,000; Full time

Job summary

Techila Global is seeking a Senior CRM Data Analyst to drive advanced data capabilities using Salesforce Data Cloud (D360) for customer intelligence. The role emphasizes data modeling, identity resolution, and audience creation, with strong SFMC and Adobe Analytics execution.

You will build Tableau dashboards, manage large datasets in Snowflake, and influence decisions through data-backed insights. Remote, full-time position with a focus on cross-functional collaboration across CRM, product, and

Qualifications

• Advanced hands-on experience with Salesforce Data Cloud (D360).
• Strong understanding of customer data models, identity resolution, segmentation, and audience creation.
• Proven experience troubleshooting and investigating data quality issues.
• Strong experience with Salesforce Marketing Cloud (SFMC).
• Advanced proficiency in Adobe Analytics.
• Advanced proficiency in Tableau, including dashboard creation and data visualization best practices.
• Strong SQL skills and experience working with large-scale customer datasets.
• Experience working with data warehouses such as Snowflake.
• Business & Communication Skills
• Exceptional stakeholder management and ability to communicate with technical and non-technical audiences.
• Capable of challenging assumptions and raising data quality concerns.
• Influence business decisions through data-backed recommendations.

Responsibilities

• D360 audiences and customer profiles are trusted by the business.
• Data quality issues are proactively identified, communicated, and resolved.
• CRM, Product, and E-commerce teams use insights to make better decisions.
• Tableau dashboards become the primary source of truth for customer and campaign performance.
• Stakeholders clearly understand customer trends, opportunities, and risks.
• Data-driven recommendations contribute to improvements in engagement, conversion, retention, and revenue.

Skills

Salesforce Data Cloud

Salesforce Marketing Cloud

Adobe Analytics

Tableau

SQL

Snowflake

Job description

# Senior CRM Data Analyst / Customer Intelligence AnalystJoin Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.Apply Now →← All JobsExperience6–8 yrsEmployment TypeFull-timeOpenings1 positionApply ByOct 23, 2026## Required SkillsSalesforce Data Cloud (D360) Salesforce Marketing Cloud (SFMC) Adobe Analytics Tableau## Job DescriptionAdvanced hands-on experience with Salesforce Data Cloud (D360).Strong understanding of customer data models, identity resolution, segmentation, and audience creation.Proven experience troubleshooting and investigating data quality issues.Strong experience with Salesforce Marketing Cloud (SFMC).Advanced proficiency in Adobe Analytics.Advanced proficiency in Tableau, including dashboard creation and data visualization best practices.Strong SQL skills and experience working with large-scale customer datasets.Experience working with data warehouses such as Snowflake.Business & Communication SkillsExceptional stakeholder management skills.Strong ability to communicate effectively with both technical and non-technical audiences.Comfortable challenging assumptions and raising data quality concerns.Ability to influence business decisions through data-backed recommendations.What Success Looks Like:D360 audiences and customer profiles are trusted by the business.Data quality issues are proactively identified, communicated, and resolved.CRM, Product, and E-commerce teams use insights to make better decisions.Tableau dashboards become the primary source of truth for customer and campaign performance.Stakeholders clearly understand customer trends, opportunities, and risks.Data-driven recommendations contribute to improvements in engagement, conversion, retention, and revenue.### At a GlanceWork ModeRemoteEmploymentFull-timeExperience6–8 yrsOpenings1DeadlineOct 23, 2026Apply for this Role →[ Hiring process ]## What to expectFour stages, typically completed within **2–3 weeks**. We respect your time — every stage has a clear purpose and timely feedback.1. STEP 0130 min ### Screening Call Introductory conversation with our talent team to understand your background and motivations.2. STEP 0260–90 min ### Technical Round Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.3. STEP 0345 min ### Culture Fit Conversation with practice leadership covering working style, ownership, and how you collaborate.4. STEP 04Within 5 days ### Offer Formal offer with full compensation breakdown, start date, and onboarding plan.Apply