Java Tech Support Engineer

Ciena; Gurugram District; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading technology company is looking for an Early In Career Inventory Software Support Engineer. This role involves providing advanced technical support, performing root cause analysis, and collaborating with cross-functional teams. Ideal candidates are proficient in Python and Java and have knowledge of Neo4j and PostgreSQL databases, alongside experience with tools like Docker and Kubernetes.

Qualifications

• 1+ years of experience in software development or technical support roles.
• Backend development expertise in Python and Java.
• Strong knowledge of databases, especially Neo4j and PostgreSQL.

Responsibilities

• Provide advanced technical support for L1 and L2 issues.
• Perform root cause analysis for technical challenges.
• Collaborate with cross-functional teams for effective solutions.

Skills

Python

Java

Database management

Docker

Kubernetes

Communication

Tools

PostgreSQL

Neo4j

Spring Framework

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Blue Planet, a division of Ciena, is seeking a highly motivated Early In Career Inventory Software Support Engineer to join our dynamic team. This role is ideal for a problem-solving enthusiast with a passion for tackling complex technical challenges. If you thrive in collaborative environments, enjoy analytical thinking, and have the technical acumen to drive resolution, this opportunity is for you.

How You Will Contribute

• Provide advanced technical support, resolving escalated issues from L1 and L2 support teams.

• Perform in-depth root cause analysis to address and resolve complex technical challenges.

• Collaborate with cross-functional teams, including engineering, support, and product groups, to deliver effective solutions.

• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.

• Enhance efficiency and service delivery by continuously improving processes and workflows within the support team.

• Write, maintain, and debug Python and Java code, optimizing database queries and procedures for Neo4j and PostgreSQL.

• Support debugging, deployment, and environment setup using Docker, AWS, and Kubernetes.

The Must Haves

• 1+ years of experience in software development or technical support roles.

• Backend development expertise in Python and Java, including frameworks like Spring (MVC, Boot, Data).

• Strong knowledge of databases, especially Neo4j (Graph DB) and PostgreSQL.

• Familiarity with tools like Docker, Kubernetes, and RESTful APIs using Spring MVC.

• Solid understanding of programming concepts such as algorithms, data structures, and database design.

• Effective communication and collaboration skills to operate within a global team environment.

Nice to Haves

• Experience with ElasticSearch, Kafka integration, BPMN workflows, and Drools.

• Proficiency in frontend development using TypeScript, JavaScript, HTML, CSS, and Angular 2+.

• Domain knowledge in Telecom, OSS, and Inventory Management.

• Familiarity with testing frameworks such as Protractor, Jasmine, and JUnit.

• Certifications such as AWS Certified Solutions Architect – Associate, CKA: Certified Kubernetes Administrator, or CKD: Certified Kubernetes Application Developer.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.