Java Production Support

VirtusaPolaris - Virtusa Corporation; Chennai; On-site; INR 6,00,000 - 12,00,000; Full time

Job summary

An established industry player is seeking a Java Production Support professional with 5 to 9 years of experience. In this dynamic role, you will ensure the smooth operation of critical systems, troubleshoot issues, and provide 24/7 operational support. The ideal candidate will have strong skills in Java, UNIX, and shell scripting, with a proven ability to solve problems under pressure. This innovative firm values effective communication and a proactive approach to learning new technologies. Join a collaborative environment where your contributions will directly enhance production support services and improve operational efficiency.

Qualifications

• 5 to 9 years of experience in Java Production Support.
• Strong knowledge of troubleshooting and problem-solving in production environments.

Responsibilities

• Ensure smooth operation of systems by identifying and resolving issues.
• Provide 24/7 operational support and manage team ticket queues.

Skills

Java 8

Shell Scripting

Spring Boot

UNIX

Troubleshooting

Communication Skills

Tools

BITBUCKET

Kubernetes

Docker

Jenkins

Ansible

Bamboo

JIRA

Confluence

Service Now

Job description

Role: Java Production Support
Experience: 5 to 9 years
Work Mode: Hybrid
Location: Chennai & Hyderabad

Technical Skills

1. Operating System: Windows, UNIX, LINUX
2. Environments: DEV, UAT, PROD and DR servers
3. Version Control and DevOps tool: BITBUCKET (git), Kubernetes, docker, Jenkins, ansible, Bamboo (Need basic knowledge)
4. DB: RDBMS, Oracle 19C
5. Programming Languages: Java 8, J2EE, Software AG Web methods (good to have), Shell Scripting, Spring boot, XML SOAP, Web Services
6. Protocols: FTP, SFTP, FTPS, IPM, MQ, JMS

Responsibilities

1. Very strong in SDLC
2. Well-versed with JIRA, Confluence and Service Now
3. Strong troubleshooting/problem solving abilities
4. Excellent oral and written communication skills
5. Willing to learn and adopt new technologies quickly
6. Functional knowledge of banking domain and Payment applications is an added advantage
7. Should be very strong in Unix shell scripting
8. Should be able to work under pressure situations and willing to stretch during critical production issues
9. Responsible for ensuring systems and applications run smoothly by identifying problems and providing smart workaround solutions
10. Troubleshoot issues and quickly amend large payment files to correct errors and process through the system
11. Manage team ticket queue and resolve in a timely manner
12. Develop and maintain accurate technical and user documentation
13. Troubleshoot minor and major system problems in a timely manner
14. Monitor and provide support to workflows and provide expert knowledge on all workflow designs
15. Provide 24/7 operational support to all production practices on holidays and weekends
16. Monitor all alerts and escalate all issues for all procedures and systems
17. Coordinate with various teams and raise support tickets for all issues, analyze root causes, and assist in efficient resolution of all production processes
18. Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
19. Suggest product improvements to enhance production support services