Jamesons Info Solutions Looking for IT Customer Service Manager at Lucknow, Uttar Pradesh

Jamesons Info Solutions; Lucknow; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a forward-thinking company as a Customer Relationship Manager, where your expertise in building and maintaining customer relationships will be pivotal. This role requires a strategic and analytical mindset to identify growth opportunities and enhance client satisfaction. You will work closely with sales and accounts teams, ensuring that customer needs are met effectively. With a focus on communication and interpersonal skills, you will be instrumental in driving the company’s success through exceptional customer engagement. If you are passionate about customer relations and thrive in a collaborative environment, this is the perfect opportunity for you to shine.

Benefits

Cell Phone Reimbursement

Internet Reimbursement

Qualifications

• 3+ years of experience as a Customer Relationship Manager.
• Strong communication and interpersonal skills essential for client satisfaction.

Responsibilities

• Build and maintain profitable relationships with key customers.
• Resolve customer complaints quickly and efficiently.
• Conduct business reviews using CRM programs.

Skills

Interpersonal Skills

Communication Skills

CRM Software Knowledge

Basic Knowledge of Digital Marketing

Microsoft Applications Proficiency

Leadership Skills

Education

Bachelor’s Degree in Administration or Related Field

Tools

CRM Programs

ERP System Software

Job description

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Customer Relationship Manager Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience as a Customer relationship manager.
• Excellent interpersonal and communication skills.
• Basic knowledge of website development, software and application development, ERP system software, digital marketing.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Job Type: Full-time

Salary: ₹8,706.00 – ₹38,445.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Ability to commute/relocate:

• Gomti Nagr, Lucknow – 226010, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Total work: 3 years (Preferred)
• Customer Support Managers: 2 years (Preferred)