Jade Global Looking for End User Support/Desktop Support Engineer at Pune, Maharashtra

Jade Global; Pune City; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Engineer to provide exceptional technical assistance to clients. In this role, you will tackle a variety of hardware and software issues, ensuring smooth operations for users. Your problem-solving skills and technical expertise will be crucial as you assist with installations, upgrades, and troubleshooting both on-site and remotely. Join a dynamic team where your contributions will enhance user experiences and maintain IT infrastructure integrity. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in IT or equivalent qualification required.
• Proven experience in desktop support or as a support technician.

Responsibilities

• Monitor and assign tickets based on severity levels.
• Troubleshoot hardware and software issues for users.

Skills

Desktop Support

Problem Solving

Interpersonal Skills

Communication Skills

Hardware Troubleshooting

Software Installation

Networking Issues Troubleshooting

Education

Bachelor’s degree in Information Technology

Tools

Remote Access Tools

Monitoring Tools

Job description

Job Description

ID: 3627 | 1 – 2 yrs | Pune | careers

Desktop Support Engineer
We are looking for a desktop support engineer to assist our clients/users with Laptops / Desktops / Server issues. You will be required to work on-site or via remote connection and assist with hardware/software installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as an end user support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal & communication skills.

Responsibilities:

1. Monitor and assign tickets based on the level of severity.
2. Monitor IT Infra using monitoring tools / Dashboards.
3. Must be capable of taking ownership of the user’s issues.
4. Flexible to work in shifts/weekends if required.
5. Providing technical support to clients support requests and resolving them in the mentioned SLA time frame.
6. Connecting to users via remote access tools to find out the nature of the problem and resolving it.
7. Troubleshooting hardware and software issues.
8. Installing and maintaining hardware and computer peripherals.
9. Installing and upgrading operating systems and computer software.
10. Troubleshooting networking and connection issues.
11. Advising on software or hardware upgrades.
12. Providing basic training in computer operation and management.
13. Completing job reports and ordering supplies.
14. Maintaining Inventory of the Hardware and software devices.

Requirements:

1. Any Bachelor’s degree in Information Technology or any other equivalent qualification.
2. Proven work experience as a desktop support engineer or support technician.
3. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
4. Knowledge of popular operating systems, software applications, and remote connection systems.
5. Ability to solve complex hardware and software issues.
6. Ability to travel and work after hours when necessary.
7. Excellent interpersonal skills.
8. Good written and verbal communication skills.

Job Details:

Job Id: JD2013700
Industry: Not mentioned
Total Positions: 1
Job Type: Full Time
Salary: Not mentioned
Employment Status: Permanent
Job Location: Pune, Maharashtra, India
Education: Not mentioned
Experience: 1 – 2 yrs