IVR AI Analytics Intermediate Analyst - C11

Citigroup Inc.; Chennai District; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Citi in Chennai is seeking an IVR AI Analytics Analyst to manage analytics and reporting for the IVR Conversational AI platform. You will build dashboards, automate reports, and contribute to product plans in collaboration with the Product Management team.

The role requires strong SAS and SQL skills, experience with BI tools, and SDLC understanding, with a background in banking data environments. Bachelor’s degree is expected, Masters preferred.

Qualifications

• Minimum of 7 years in data analysis, reporting, and automation.
• 3–5 years hands-on experience with DBMS tools.
• Knowledge of Citi’s CRS, Brands & Retail Bank data.

Responsibilities

• Develop AI analytics and reporting for the IVR platform.
• Create dashboards and automate reporting to support product plans.
• Coordinate product lines through SDLC with the Product Management team.

Skills

SAS

SQL

Tableau

SDLC

Education

Bachelor’s degree

Master’s degree

Tools

Autosys

Control-M

Hive/BigData

EAP platforms

Job description

The IVR AI Analytics Analyst is a intermediate level position responsible for managing a broad range of reporting and analytics for the IVR Conversational AI platform. This role will be responsible for the development of AI Analytics and reporting and Dashboards with product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to develop reporting and Dashboards for the IVR Conversational AI and build several Analytics around the system.

Experience:

• Minimum of7 years of overall experience in data analysis, reporting, and automation.

• At least3-5 years of hands-on experience working with Database Management Systems (DBMS) tools.

• Knowledge of Citi’s CRS, Brands & Retail Bank data

Technical Proficiency (Must-Have):

• Strong and advanced proficiency in SAS: Demonstrated expertise in SAS programming for data manipulation, statistical analysis, and report generation.

• Strong and advanced proficiency in SQL: Expert-level SQL skills for complex querying, data extraction, and database management across various platforms

Technical Proficiency (Add-on/Desired):

• Experience with job scheduling tools such as Autosys or Control-M.

• Familiarity with Enterprise Data Warehouses, Qualtrics, Hive/BigData, and EAP platforms.

• Experience with banking and Financial Services Automation initiatives will be an added advantage

• In-depth understanding of the Systems Development Life Cycle (SDLC) processes.

• Experience in developing Tableau Dashboards and moving them to a production state

• Knowledge in Gen AI and Prompting Certifications will be preferred

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

Job Family Group:

Technology

Job Family:

Technology Quality

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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