Ivanti Looking for Senior Technical Support Engineer – Linux/Networking/Enterprise support at H[...]

Ivanti; Hyderabad; On-site; INR 12,00,000 - 15,00,000; Full time

Job summary

A leading technology firm in Hyderabad seeks a Technical Solution Engineer with 6-8 years of enterprise IT support experience. This role involves troubleshooting issues, training clients, and managing critical problems. Ideal candidates should have strong communication skills and a technical background in Microsoft technologies and Linux systems.

Benefits

Competitive salary

Flexible hours

Career development opportunities

Qualifications

• Minimum of 6-8 years in a role supporting enterprise IT or equivalent experience.
• Proven experience working on critical system down issues and escalations.
• Demonstrate experience troubleshooting DNS, IP Networking, Firewall, etc.

Responsibilities

• Manage critical issues and regularly communicate with customers.
• Train customers on product features and provide on-call support.
• Reproduce customer environments to root cause issues.

Skills

Expert troubleshooting and reasoning skills

Strong written and verbal communication skills

Enterprise support experience in iOS/Mac OS related issues

Education

Bachelor degree in Computer Science or related technical field

Tools

Microsoft Server Technologies

Linux/Unix systems

Mobile Device Management (MDM)

Job description

Who We Are

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it’s an exciting time to join Ivanti!

Competitive salary and benefits and flexible hours. Ivanti is a great place to work.

Looking for more than just a job? We like developing our people just as much as we like developing great products.

If you’re passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

What We Do

Empower users to seamlessly and securely connect from any place in the world that offers air, water and… Internet!

Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.

Empower organizations to continue to breathe easy, now with an added sense of invincibility.

Work hard so that you can focus on the things you want to!

As a Technical Solution Engineer, You will,

The individual we’re seeking should have a very strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support. Ability to reproduce customer environments in order to root cause issues will be key. The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners.

Job requirements:
Essential:
Minimum of 6-8 years in a role supporting enterprise IT, or equivalent experience

Expert troubleshooting and reasoning skills

Microsoft Server Technologies (Exchange ActiveSync, Active Directory, ISA/TMG, NDES, KDC)

Microsoft Certified Technology Specialist (MCTS) – Exchange or equivalent experience

• Enterprise support experience in iOS/Mac OS related issues.

Strong written and verbal communication skills.

Proven experience working on critical system down issues and escalations

Bachelor degree in Computer Science or related technical field or equivalent work experience

Preferred:
Demonstrate experience troubleshooting – DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email

Hands on experience managing Linux/Unix systems – LAMP Servers

Mobile Device Management (MDM) – Apple iOS & Android

Cisco Certified Network Associate or Equivalent

Knowledge of administering LDAP servers

Database Experience – SQL Queries

VMware Certified Professional or Equivalent

Public Key Encryption Infrastructure / SCEP

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