ITIL CMDB Configuration Manager (Service Now)CIS, CMDB, Service Now Data Certificate, ,

VRSamadhan

Mumbai

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

A leading company is seeking an ITIL CMDB Configuration Manager with 4 to 7 years of experience to oversee the Configuration Management Database (CMDB) in ServiceNow. Responsibilities include ensuring data integrity, managing CMDB lifecycle, and collaborating with IT teams for continuous improvement. Certification in ITIL and proven experience with ServiceNow are required.

Qualifications

4 to 7 years of hands-on experience in ServiceNow Configuration Management.
ITIL Foundation Certification (ITIL 4) is mandatory.
Experience with ServiceNow Data Certification preferred.

Responsibilities

Oversee management and integrity of the CMDB in ServiceNow.
Maintain integrity and accuracy of CMDB data at all times.
Develop CMDB reporting and metrics to track health and accuracy.

Skills

Attention to Detail

Communication

Team Collaboration

Adaptability

Education

Diploma or Full-Time Degree in Information Technology

Tools

ServiceNow

Automation Tools

Job description

ITIL CMDB Configuration Manager (Service Now)CIS, CMDB, Service Now Data Certificate, ,

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ITIL CMDB Configuration Manager (Service Now)CIS, CMDB, Service Now Data Certificate, ,

Join to apply for the ITIL CMDB Configuration Manager (Service Now)CIS, CMDB, Service Now Data Certificate, , role at VRSamadhan

Job Description

Job Title: ITIL CMDB Configuration Manager (ServiceNow)

Location: Mumbai

Role Description

We are seeking an experienced ITIL CMDB Configuration Manager with 4 to 7 years of expertise to oversee the management and integrity of the Configuration Management Database (CMDB) in ServiceNow. In this role, you will be responsible for ensuring that the CMDB aligns with ITIL best practices, overseeing Configuration Items (CIs) and their relationships, and managing the CMDB lifecycle. The CMDB Configuration Manager will collaborate with cross-functional IT teams to drive continuous improvement in service delivery and data quality.

Job Description

Job Title: ITIL CMDB Configuration Manager (ServiceNow)

Department: IT Infrastructure

Location: Mumbai

Role Description

We are seeking an experienced ITIL CMDB Configuration Manager with 4 to 7 years of expertise to oversee the management and integrity of the Configuration Management Database (CMDB) in ServiceNow. In this role, you will be responsible for ensuring that the CMDB aligns with ITIL best practices, overseeing Configuration Items (CIs) and their relationships, and managing the CMDB lifecycle. The CMDB Configuration Manager will collaborate with cross-functional IT teams to drive continuous improvement in service delivery and data quality.

Key Accountabilities & Responsibilities

CMDB Management & Governance: Ensure the ongoing management, governance, and alignment of the CMDB with organizational goals and ITIL best practices.

Data Quality & Accuracy: Maintain the integrity and accuracy of CMDB data, ensuring that it is up-to-date and accurate at all times.

Process Integration: Work closely with other IT service management processes (e.g., Incident, Problem, Change Management) to integrate CMDB data effectively.

ServiceNow CMDB Administration: Oversee the configuration, administration, and maintenance of the ServiceNow CMDB and ensure it is optimized to meet business and technical needs.

Reporting & Metrics: Develop and maintain CMDB reporting, dashboards, and metrics to track the health, accuracy, and completeness of the CMDB.

Audit & Compliance: Lead CMDB audits to ensure compliance with internal policies, procedures, and external standards.

Continuous Improvement: Drive continuous improvement initiatives to enhance the effectiveness and value of the CMDB and its associated processes.

Stakeholder Communication & Collaboration: Act as a key point of contact for stakeholders across IT teams, ensuring clear communication and collaboration on CMDB-related issues and improvements.

Technical Skills

Key Competencies & Skills Required:

ITIL Foundation Certification (ITIL 4).

Proven experience in ServiceNow integrations and customizations to enhance CMDB functionality.

Experience with automation tools in ServiceNow for improving CMDB management.

ServiceNow Administrator Certification or relevant certification in ServiceNow Configuration Management Database and HW/SW asset management.

Extensive experience in registering and maintaining configuration information within the CMDB related to the company’s application portfolio, infrastructure, and support structure.

Nice To Have

Experience with ServiceNow Data Certification and Data Management capabilities.

ServiceNow Certified Implementation Specialist – CMDB (CIS-CMDB) certification.

Behavioural Skills

Strong Attention to Detail and focus on data accuracy.

Ability to work effectively in a collaborative team environment.

Demonstrates Adaptability and Flexibility in a dynamic, fast-paced environment.

Soft Skills

Excellent communication and interpersonal skills to interact effectively with cross-functional teams and stakeholders.

Education: Any Diploma or Full-Time Degree certification in Information Technology, Computer Science, or a related field.

Experience: 4 to 7 years of hands-on experience in ServiceNow Configuration Management, with a focus on CMDB management.