ITIL - Account Svc. Senior Specialist Advisor

NTT DATA, Inc.; Dadri; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

NTT DATA Services is hiring an ITIL - Account Svc. Senior Specialist Advisor in Noida, Uttar Pradesh (IN-UP), India. This role requires leading the most complex service delivery processes across multiple service areas and coordinating regional leadership.

You will handle advanced analysis of Service Management functions and guide cross-functional teams through highly complex challenges. Travel may be required. The position emphasizes ITIL expertise and senior-level service delivery capabilities.

Qualifications

• Advanced understanding of ITIL processes and principals.
• Ability to lead and influence large cross-functional teams.
• Advanced written and verbal skills.
• Advanced ability to create and document process.
• Travel including overnight domestic or international trips may be required.

Responsibilities

• Leads the most complex service delivery processes spanning multiple service areas.
• Manages service delivery processes in the most complex service delivery environment.

Skills

ITIL processes

Service delivery leadership

Cross-functional leadership

Stakeholder coordination

Education

Undergraduate degree

Job description

Location: Noida, UP, IN

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a ITIL - Account Svc. Senior Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

In this role you will be responsible for:

• Individuals possess domain, technical or process authority in their subject area.
• They manage projects critical to the company.

Requirements for this role include:

• Leads the most complex service delivery processes spanning multiple service areas.
• Manages service delivery processes in the most complex service delivery environment.
• Responsible for regional coordination and leadership.
• Responsible for in depth analysis review of Service Management functions.
• Works on unusually complex problems and provides solutions that are highly creative.
• Typically requires 12-15 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Advanced understanding of ITIL processes and principals.
• Advanced written and verbal skills.
• Advanced ability to create and document process.
• Ability to lead and influence large cross-functional teams.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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