ITIL - Account Service Advisor

NTT DATA, Inc.; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

NTT DATA, Inc. in Noida, Uttar Pradesh, India, is seeking an ITIL Account Service Advisor to join our team. The role focuses on overseeing and administering ITIL-based service delivery 24x7 from Noida.

The ideal candidate has 10+ years of experience in IT service management, strong ITIL knowledge, and excellent communication and documentation skills to manage multiple accounts and drive executive-level presentations.

Qualifications

• 10+ years of experience in IT service management or related field.
• Strong understanding of ITIL process and principles.
• Experience with handling multiple accounts.
• Knowledge of ITIL tools
• Strong verbal and written communication skills
• Strong ability to create and document process
• Competencies in conflict resolution, customer service, facilitation and executive presentation

Responsibilities

• Oversee, facilitate and administer ITIL based service 24x7.

Skills

ITIL expertise

Account management

Service management

Communication skills

Documentation

Conflict resolution

Executive presentation

ITIL tools

Education

10+ years experience

Tools

ITIL tools

Job description

We are currently seeking a ITIL - Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversee, facilitate and administer ITIL based service 24x7.

Requirements

• 10+ years of experience of education and work.
• Strong understanding of ITIL process and principles
• Expereince with handelling multiple accounts.
• Knowledge of ITIL tools
• Strong Verbal and Written communication skills
• Strong abiilty to create and document process
• Competencies in conflict resolution, customer service, facilitation and executive presentation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement. If you'd like more information on your EEO rights under the law. For Pay Transparency information.