ITIL - Account Service Specialist Advisor

NTT DATA, Inc.; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

NTT DATA, Inc. in India is seeking a senior service delivery professional to manage complex delivery programs in a fast-paced environment. You will lead large-scale projects, guide cross-functional teams, and ensure client satisfaction through structured process improvements.

Key requirements include 10–12 years of relevant experience, an undergraduate degree (graduate preferred), and a strong ITIL background. Travel for domestic or international assignments may be required.

Qualifications

• Leads complex service delivery processes and associated projects.
• Manages service delivery processes in a complex service delivery environment.
• Develops resolutions and analysis to complex problems that require creativity.
• Identifies and leads continuous improvement activities in support of client or internal business processes.
• Typically requires 10-12 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Graduate degree preferred.
• Excellent understanding of ITIL processes and principals.
• Excellent written and verbal skills.
• Excellent ability to create and document process.
• Travel including overnight domestic or international trips may be required.

Responsibilities

• Lead large-scale service delivery projects and related initiatives.
• Guide cross-functional teams on projects outside of own department.
• Develop resolutions and analysis for complex problems that require creativity.
• Identify and lead continuous improvement activities for client or internal processes.

Skills

Leadership

Project management

Cross-functional guidance

Communication skills

Problem solving

ITIL knowledge

Education

Undergraduate degree

Graduate degree preferred

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

In this role you will be responsible for:

• Individuals are expert in their subject area and have working knowledge of related subject areas.
• They lead large scale projects.
• They may lead or guide others on cross-functional projects outside of their own department.

Requirements for this role include:

• Leads complex service delivery processes and associated projects.
• Manages service delivery processes in a complex service delivery environment.
• Develops resolutions and analysis to complex problems that require the frequent use of creativity.
• Identifies and leads continuous improvement activities in support of client or internal business processes.
• Typically requires 10-12 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Graduate degree preferred.
• Excellent understanding of ITIL processes and principals.
• Excellent written and verbal skills.
• Excellent ability to create and document process.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.