IT Systems Specialist (Onsite -Austin, TX)

Togetherwork; Ahmedabad District; On-site; INR 53,23,000 - 66,55,000; Full time

Job summary

A technology solutions provider is seeking an IT Systems Specialist to provide onsite IT support for their headquarters. The successful candidate will manage end-user hardware support, network systems, and IT security protocols. Ideal applicants will have a Bachelor's degree in IT and 2-4 years of relevant experience. This position offers a salary range of $60,000 to $75,000 annually along with comprehensive benefits.

Benefits

Medical, dental, and vision insurance options

401(k) option with 100% company match

Flexible paid personal/vacation time

10 company paid holidays

Qualifications

• Requires 2–4 years experience in IT support or helpdesk roles.
• Must possess strong working knowledge of network fundamentals.
• Experience with cloud tools such as Microsoft 365 is beneficial.

Responsibilities

• Serves as the point of contact for onsite IT support.
• Maintains printers and other office IT equipment.
• Helps administer user access and identity management.

Skills

Troubleshooting skills

Customer-focused demeanor

Communication skills

Resourcefulness

Education

Bachelor’s degree in Information Technology or equivalent

Tools

Windows operating system

macOS

VPN technology

Networking equipment

Job description

Overview

IT Systems Specialist. Location: Austin Headquarters – South Congress Ave. Schedule: Full-Time | Onsite (5 Days a Week). Salary Range: $60,000 – $75,000 annually (based on experience).

What You’ll Do

End-User & Hardware Support

• Serve as the first point of contact for all onsite IT support needs.
• Provide Tier 1/2 support for desktops, laptops, peripherals, and conference room systems.
• Assist with device setup, imaging, deployment, and lifecycle management.
• Maintain printers, video conferencing systems, and other office IT equipment.

Network & Systems Support

• Support and monitor local network connectivity (switches, Wi-Fi access points, firewalls).
• Collaborate with remote IT engineers to troubleshoot and maintain system performance.
• Assist with VPN, VLAN, and other connectivity issues as needed.

Security & Access Control

• Help administer user access, identity management, and badge systems.
• Perform basic patching, updates, and system maintenance in coordination with IT leadership.

Collaboration & Communication

• Work directly with Austin-based employees and executives to resolve issues quickly and professionally.
• Communicate clearly with non-technical users while maintaining a high level of customer service.
• Act as the local liaison between staff and the broader IT organization.

Documentation & Continuous Improvement

• Maintain local IT documentation and asset tracking.
• Contribute to internal knowledge base articles and support guides.
• Identify opportunities to improve local IT efficiency and user experience.

What You Bring

Required:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 2–4 years of experience in IT support, systems administration, or helpdesk roles.
• Working knowledge of network fundamentals (Wi-Fi, firewalls, switching, VPN).
• Experience with Windows and/or macOS environments.
• Strong troubleshooting skills and a professional, customer-focused demeanor.

Preferred:

• Experience with enterprise Wi-Fi (e.g., Meraki, Cisco, or Aruba).
• Familiarity with cloud tools (Microsoft 365, Azure, or Google Workspace).
• Industry certifications such as CompTIA Network+, CompTIA Security+, or equivalent.

Who You Are

• A confident communicator who enjoys face-to-face interaction and problem-solving.
• Professional and poised, comfortable supporting executives and senior staff.
• Resourceful, dependable, and proactive in identifying and resolving issues.
• A collaborative team player with a genuine customer service mindset.

Why You’ll Love Working Here

You’ll be the go-to IT professional for our Austin headquarters — a trusted partner supporting daily operations and ensuring our technology runs smoothly. You’ll have autonomy onsite, close interaction with staff and leadership, and the support of a highly skilled remote IT team.

If you’re looking for a role that combines technical expertise with strong people skills, this is your opportunity to make a meaningful impact every day.

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and viewpoints. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by local, state, or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

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