IT System Administrator

Nord Anglia Education; Hyderabad; On-site; INR 500,000 - 900,000; Full time

Job summary

Nord Anglia Education is seeking an IT System Administrator for our Regional Office (India) in Hyderabad. You will manage a light ITIL-based operations framework, handling service desk functions, incidents, problems, changes, access, and knowledge management while coordinating with global teams to drive continuous improvement.

The role requires strong server, networking, AD/Azure, and M365 skills, plus vendor liaison and SQL Server maintenance.

Qualifications

• Experience in service desk operations and ITIL-like processes.
• Proficient in Windows and Linux server management.
• Experience with AD/Azure AD and M365 administration.
• Strong networking knowledge including routers, switches, VLANs and IPAM.
• Vendor liaison and policy deployment experience.
• SQL Server maintenance experience.

Responsibilities

• Own service desk operations and escalations across IT teams.
• Manage incidents, problems, requests, access, changes, and knowledge management.
• Coordinate with global teams and regional stakeholders.
• Establish KPIs and track improvements for IT operations.
• Build relationships with support teams across NAE.

Skills

Service desk operations

Servers (Windows/Linux)

Networking - LAN/WAN

M365 administration

AD/Azure AD

Policies & SOPs

IT hardware support

Vendor liaison

SQL Server maintenance

Tools

ServiceNow

Job description

Job Posting Date: 11 Sept 2026

Location: Hyderabad, IN

Job ID: 9064

School: Regional Office (India)

Company: Nord Anglia Education

Nord Anglia Education is the world’s leading premium schools organization. Our family of 61 schools is united by a common philosophy - to be ambitious for our students, people and schools. We believe there is no limit to what our students can achieve and our approach supports every child to succeed academically, socially and personally. The India Region encompasses 5 schools across India.

Job Description

Support the Nord Anglia Schools and India Office operations in accordance with Global Strategies. Implement and maintain a light version of ITIL for our India office and schools along with a feedback loop for continual improvement. This role will own the process and coordinate with the global team and other regions. Core functions include service desk management and escalation along with incident management, problem management, request fulfilment, access management, change management and knowledge management. The Operations Service Manager will drive operational improvement. Establish KPIs to create a baseline and track improvement. Establish effective working relationships with support teams and contacts throughout NAE.

Find more details in the full JD: India IT System Administrator.docx

Required Skills/Abilities

• Understands service desk operations and tools such as ServiceNow.
• Managing servers (windows & Linux) - Patching, backup etc.,
• Designing and maintaining LAN & WAN devices such as Routers, Switches, VLAN and IP address management
• M365 administration
• Active Directory & Azure AD
• Experienced in the creation and deployment of policies and standard operating procedures.
• Trained in computer software and hardware support, including servers and systems.
• Vendor Liaison & management
• SQL Server Maintenance

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We welcome applications from suitable qualified persons from all diverse backgrounds.

Please note, only shortlisted candidates will be contacted.