IT Support Technician

Armanino India LLP (USD); Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Provident Fund

Gratuity

Medical Insurance

Group Personal Accident Insurance

Job summary

Armanino India LLP is looking for a dedicated IT Support Specialist to join their team in Ahmedabad. The role involves responding to technical assistance requests and resolving hardware and software issues effectively. Candidates should have a degree in Computer Science or equivalent experience, with a strong focus on customer service.

This position offers competitive compensation and a range of benefits including Provident Fund and Medical Insurance. The ideal individual will possess strong communication skills, a service-oriented approach, and relevant certifications to thrive in a fast-paced IT environment.

Qualifications

• Two years of experience in IT Service Desk or Desktop Support role.
• Experience supporting remote users.
• Possession of MCP or A+ certification.
• Ability to diagnose issues and conduct root-cause analysis.

Responsibilities

• Respond to technical assistance requests in person, by phone, or electronically.
• Diagnose and resolve hardware and software issues.
• Install, configure, and troubleshoot Windows 10 laptops.
• Advise users on appropriate actions to resolve technical issues.

Skills

Technical assistance

Customer service

Windows 10 support

Hardware troubleshooting

Documentation

Education

Associate degree in Computer Science or MIS

Tools

ServiceNow

CCH Axcess

Caseware

SurePrep

MacBooks

Jamf

Job description

This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA).

Responsibilities

Respond to technical assistance requests in person, by phone, or electronically. Diagnose and resolve issues related to hardware and software. Install, configure, and troubleshoot Windows 10 laptops, address network issues, and support mobile devices and applications. Maintain passwords, data integrity, and ensure file security within the desktop environment. Advise users on appropriate actions to resolve their technical issues. Follow standard service desk procedures and ensure strong documentation and communication practices. Redirect problems to appropriate resources when necessary. Identify and upscale situations that require urgent attention. Track and route incidents, problems, and requests, and document all resolutions. Research questions using available information resources. Stay current with changes and updates to system information.

Requirements

• Associate degree in Computer Science or MIS, or at least two years of experience in an IT Service Desk or Desktop Support role within a medium to large-sized company.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Demonstrated experience with setting up and supporting remote users.
• Understanding and experience in customer service practices.
• Possession of MCP or A+ certification.
• Strong oral and written communication skills.
• Customer service oriented approach.
• Ability to diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations.
• Excellent attention to detail.
• Experience working tickets in ServiceNow.
• Familiarity with tax applications such as CCH Axcess, Caseware, and SurePrep Experience Supporting MacBooks and Jamf.
• Willingness to travel/cover multiple offices in the Los Angeles area.

Compensation and Benefits

Compensation: Commensurate with Industry standards.

Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.

Equal Employment Opportunity

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,transfer, leaves of absence, compensation and training.

Harassment Policy

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.