IT Support Specialist III

Astreya Consultancy India Private Ltd; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Astreya Consultancy India Private Ltd is seeking IT Support Analysts to handle end-user IT issues in a fast-paced environment. You will resolve technical problems, mentor junior staff, and operate within established guidelines to own outcomes.

The role emphasizes courteous service, accurate documentation, and proactive problem resolution while collaborating with senior technicians and learning across software and hardware platforms.

Qualifications

• Associate's degree (A.A) or equivalent; 5–8 years’ related experience or training
• Excellent judgment in selecting methods to obtain solutions
• Knowledge of basic computer hardware and software; familiarity with desktop/server OS
• Exceptional interpersonal skills with rapport-building, listening, and questioning abilities
• Ability to conduct research across computing issues and present ideas clearly

Responsibilities

• Field incoming help requests from end users in a courteous manner.
• Document all pertinent end user information, including name, department, contact information, and problem nature.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems.
• Escalate problems to experienced technicians when required.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and FAQs to aid resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Install new PCs, desktops and notebooks for new and existing users, including hardware setup, software installs, wiring, and training.
• Other duties as required.
• This list is not a comprehensive inventory of all responsibilities assigned to this position.

Skills

Help desk

Customer service

Interpersonal skills

Problem solving

Documentation

Diagnostics

Networking basics

Windows OS

Troubleshooting hardware

Education

Associate degree

Tools

Windows OS

Server OS

Job description

What this Job Entails:

The IT Support Analysts will help in resolving a variety of technical problems. Scope: Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Your Roles and Responsibilities:

• Field incoming help requests from end users in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems.
• Escalate problems, when required, to the appropriate experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
• Other duties as required.
• This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Knowledge of basic computer hardware and software
• Familiarity with desktop and server operating systems
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to present ideas in a user-friendly manner
• Analytical and problem solving abilities
• Exceptional customer service orientation

Preferred Qualifications:

• Knowledge of various operating systems and databases
• Knowledge of various programming languages

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

We’re so glad you’re here.

Astrey is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered.

We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.

Our people are our strength.

Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence.

We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.

At Astreya, transparency, accountability, and trust guide how we work with each other and our customers.

We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.

Join us to build solutions that matter and shape the future of IT together.

Onwards and upwards!